Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Details
Description
Essential Functions & Responsibilities :
Performance Measurements :
Knowledge and Skills :
Experience : One-year cumulative teller experience
Education : A high school education or GED.
Interpersonal Skills : Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and / or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills : Must be satisfactorily performing all teller functions. Must have excellent communication skills and the ability to supervise.
Must demonstrate excellent judgement in order to evaluate accounts and situations for approval. Must be organized and have the ability to move quickly from one priority to another.
Must be familiar with all services of the credit union in order to make appropriate referrals. 10-key calculator and computer keyboard skills required;
must be accurate with numbers and names.
Physical Requirements : Light lifting required
Last updated : 2024-06-04