Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
As Head Teller, you'll provide leadership on the Teller line by troubleshooting questions, giving guidance, delivering on-the-spot and structured coaching, and ensuring operational excellence, while providing a WOW experience to our members. As part of the branch leadership team, you'll get to grow and demonstrate your operational expertise and leadership ability in this dynamic role. At Community First, we empower you to make the right call - for our members and your team - and offer a fast pace, fun environment, with opportunities to impact other areas of the credit union!
As a Head Teller with Community First, you will:
We are looking for a combination of: