Fraud Prevention Supervisor jobs in Arizona

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team

We're a supportive, down-to-earth, fun team of Marketplace Risk professionals who have a passion for protecting our global marketplace. Our priority is sustaining a world-class program by leveraging top third-party tools, staying informed on the latest industry trends and knowledge, and, most importantly, developing a team of subject matter experts.

We are looking for a team-oriented fraud fighter to join the Marketplace Risk Team at Turo. This rewarding position encompasses all required duties in fraud detection and prevention including reviewing users, login activity, transactions, content, escalated customer disputes and any issues that may affect the safety of our marketplace. 
You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in the success of the business. The ideal fraud fighter has superb judgment, excellent communication skills, and a keen eye for detail.

This position will be working in a hybrid capacity out of our Phoenix, AZ office.

The schedule for this role is either Sunday-Thursday or Tuesday-Saturday, and must be online from 8:00am-4:00pm Mountain Time. Availability on holidays is required as the Marketplace Risk Team works 365 days a year. You will receive a floating holiday if you have worked on a recognized holiday. 

What you will do

• Review transactions, accounts, and activity to identify and resolve fraudulent activity in real-time using advanced tools, expertise, and judgment.
• Conduct in-depth analyses of complex fraud cases using advanced tools and methodologies.
• Lead detailed investigations into sophisticated or high-value fraud cases, working closely with internal teams and, when necessary, external agencies.
• Identify emerging fraud trends and patterns through data analysis.
• Contribute to the development and refinement of fraud prevention strategies, policies, and procedures based on insights from case analyses and industry trends.
• Collaborate with other departments (e.g., IT, legal, customer service) to implement fraud prevention measures across the organization.
• Identify attributes associated with high-risk accounts and transactions through investigations for identity theft, payment fraud, account takeover, or host fraud
• Train, mentor, and support our outsourced group of agents completing fraud reviews.
• Support and share knowledge with other Trust & Safety, Legal, Claims, and Global Operations teams as a fraud prevention subject matter expert.
• Provide training and mentorship to Level 1 specialists and other team members on advanced fraud detection techniques and investigation procedures.
• Prepare and present detailed reports on fraud incidents, trends, and prevention strategies to senior management.

Your Profile

• Minimum 2-3 years of experience in fraud prevention, risk management, or a related field within an e-commerce environment. 
• Bachelor’s degree or equivalent work experience.
• Strong analytical and problem-solving skills with the ability to make independent decisions with limited information.
• Ability to function in a fast-paced environment, and quickly adapt to change.
• Excellent verbal and written communication skills committed to high responsiveness and providing a superb customer experience.
• Available to work holidays and weekends and occasionally outside normal business hours when necessary to protect the platform.
• Demonstrates Turo’s values through work product and within day-to-day team interactions. 

Bonus if you have

• Experience in a two-sided marketplace is highly desirable.
• Certified Fraud Examiner (CFE) Credential or other advanced fraud training.
• Experience with Kustomer, Sift, CRM systems, Google Docs, MS Office and Mac OS

The SF/PHX base salary target range for this full-time position is $58,000-$65,000 equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

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