Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
We're a supportive, down-to-earth, fun team of Marketplace Risk professionals who have a passion for protecting our global marketplace. Our priority is sustaining a world-class program by leveraging top third-party tools, staying informed on the latest industry trends and knowledge, and, most importantly, developing a team of subject matter experts.
We are looking for a team-oriented fraud fighter to join the Marketplace Risk Team at Turo. This rewarding position encompasses all required duties in fraud detection and prevention including reviewing users, login activity, transactions, content, escalated customer disputes and any issues that may affect the safety of our marketplace.
You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in the success of the business. The ideal fraud fighter has superb judgment, excellent communication skills, and a keen eye for detail.
This position will be working in a hybrid capacity out of our Phoenix, AZ office.
The schedule for this role is either Sunday-Thursday or Tuesday-Saturday, and must be online from 8:00am-4:00pm Mountain Time. Availability on holidays is required as the Marketplace Risk Team works 365 days a year. You will receive a floating holiday if you have worked on a recognized holiday.
The SF/PHX base salary target range for this full-time position is $58,000-$65,000 equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.
#LI-KC1