Fraud Investigation Supervisor jobs in the United States

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Summary

Fraud Investigation Associate ensures full compliance with the USA Patriot Act by investigating, analyzing and decisioning Bank Secrecy Act/ID Theft related cases, reports and alerts according to stated policy and procedures. Determine whether clients or transaction profiles pose risk to the company that may include money laundering, terrorist financing or other reported suspicious activity; and determine if the risk warrants escalation. Work with line of business contacts and subsidiaries to better understand total client relationships as it may be related to identify potent ID Theft activity. Recommend solutions to management from the outcome of suspected ID Theft cases. Responsible for process enhancements, keeping up with emerging compliance trends, coordinating in-depth research requests, merger/conversion activities and working with both internal and external auditors and examiners.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Conduct timely, comprehensive investigations by utilizing customer identification information, occupation, line of business, income methods, transaction activity and other information.
• Analyze customer transaction activity to ascertain legitimacy of the business and business transactions, ensuring that the transaction activity is commensurate with the nature of the business entity.
• Communicate results of analysis and/or research to appropriate leadership including conclusions and recommendations for next steps. Prepare written analysis of research findings and make independent recommendations to maintain or exit the relationship as warranted.
• Communicate with representatives from other departments within the company as needed to gather additional information to assist with investigations.
• Through use of vendor provided software or internal reporting tools, performs review of newly funded loans to determine if there are fraud indicators present and then works to validate or disprove fraud, when possible.
• Using Microsoft Office tools to create, update, and maintain documents critical to Fraud Management.

• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Competencies To perform the job successfully, an individual should demonstrate the following competencies;

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data;

Design – Generates creative solutions; Demonstrates attention to detail

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.

Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others

Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests;

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Supports organization's goals and values.

Judgment - Displays willingness to make recommendations based on evidence gathered; Exhibits sound and accurate judgment; Supports and explains reasoning for recommendations.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources;

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Meets challenges with resourcefulness.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree in business preferred. Three (3) to five (5) years of Fraud Investigation or similar work-related experience required.

Language Skills Able to read and interpret documents such as policy and procedure manuals. Ability to write routine correspondence such as email responses or summaries of reviewed work. Bi-lingual (Spanish) not required but is helpful.

Reasoning Ability Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to interpret data and provide analysis to an audience in an easily understood format.

Computer Skills To perform this job successfully, an individual should have beginner to intermediate MS Office skill in Excel, Word and similar computer applications.

Other Qualifications Ability to interface work autonomously and handle multiple projects simultaneously. Strong analytical and organizational skills with close attention to detail. Ability to work under minimal supervision.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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