Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
In this role: you would direct and coordinate field service and support of capital equipment installation, service, maintenance, and repair. You would lead a team of field service technicians and supervisors.
Looking for: a seasoned leader, well versed at managing diverse groups of technicians, as well as a high degree of mechanical and electrical competence with the following experience:
-2 years of field service leadership experience
-Experience with complex capital equipment
-Engineering degree or equivalent military or industry experience
This role covers the Great Lakes region, so there is travel within the region, up to 70%.
Pay: 120-150k bonus, and full suite of benefits