Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a detail-oriented and proactive Executive and Administrative Assistant to support our executive team and day-to-day operations. The ideal candidate will be highly organized, possess excellent communication skills, and thrive in a fast-paced environment. Previous experience in an administrative or executive environment is required.
Duties:
- Provide administrative support to executives
- Conduct data entry and maintain accurate records
- Assist with proofreading documents and correspondence
- Handle phone calls and correspondence professionally
- Manage office tasks such as ordering supplies and maintaining office organization
- Proficient in Google Suite
Skills:
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent written and verbal communication skills
- Knowledge of office management procedures and systems
- Ability to handle sensitive information with confidentiality
This position offers the opportunity to work closely with senior leadership, gain valuable administrative experience, and contribute to the overall success of the organization. If you are a motivated individual with a passion for administrative support, we encourage you to apply.
Job Type: Full-time
Pay: $21.46 - $25.85 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Ability to Commute:
Work Location: In person