Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
The Best Western Plus Executive Suites is looking for a Front Desk Manager to join the team. If you enjoy helping people and have a passion for hospitality, we would love to speak with you! The hotel is operated by Total Management Systems and there are growth opportunities available around the state of New Mexico. We highly encourage growth and development leaders from within and "We've Got Your Back! is our company culture. Enjoy access to healthcare, dental insurance, vision coverage, 401(k) with match, paid leave, and hotel discounts.
FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
Physical Requirements
EXPERIENCE: Minimum of two years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
Schedule:
Work setting:
Work Location: In person