Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Organization Type: Non-profit, Faith-based, 50 employeesPosition Type: Full-Time, Exempt
Department: Executive
Direct Report: CEO and Georgia Board of Directors
Hours: Average of 40 hours per week
Agency:
In the 21st century, far too many people are trapped in the darkness of sex trafficking and homelessness. We are on the frontlines every day rescuing these individuals while preventing children and vulnerable individuals from falling victim.
Opportunity:
Founded in Atlanta, GA in 2003, Frontline Response began with a heart for the frontlines. Since incorporating in 2006, Frontline Response has assisted over 1,700 victims out of prostitution and sex trafficking and transitioned over 1,200 men, women, and children out of homelessness. In 2018, the organization added youth prevention to its mission and has provided programming to more than 600 children facing adversity in overlooked communities throughout Metro Atlanta.
Frontline Response has developed a prototype for outreach, rescue, emergency safe housing and behavioral health services that is being sought after nationally. We are committed to expanding our reach to other communities across the United States and are developing a national infrastructure and Board of Directors to support this expansion. However, it is critical that as the organization grows it maintains a strong and healthy presence in the location where it all began.
Job Summary:
The Georgia Executive Director provides leadership for programs, operations, and development of the Georgia Frontline Response affiliate, with an emphasis on community engagement, networking, program evaluation and delivery, and talent management and acquisition.
The Executive Director will be motivated by his/her Christian faith, mission-driven, collaborative, and an innovative leader serving as the brand ambassador and champion of Frontline Response throughout its designated service area. This person will be responsible for connecting with a constituency of partners, recipients of services, individuals, staff members, associations, agencies, chambers of commerce, education partners, local government officials, business and faith leaders, and other stakeholders.
The Executive Director will leverage the power of relationships and networks, working with public and private organizations across sectors to ensure that Frontline is the leading crisis response organization in the community. They will possess a high level of broad business skills, a knowledge of managing trauma care and people management to lead the organization, acquire talent, and generate resources and financial support for the organization. The Executive Director will be a driver of change, open to technology and new ways to generate revenue. As the chief spokesperson for the local market, they will ensure that the Georgia Frontline affiliate, its mission, purpose, values, people, programs, and services are represented in a positive, collaborative manner.
Responsibilities:
Qualifications and Skills:
Within the Christian faith, Frontline celebrates and fosters an inclusive work environment and encourages like-minded people of all identities, perspectives and backgrounds to apply.
Education & Work Experience:
Compensation & Benefits
The salary range for this role is $100,000 to $120,000. Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate experience level and capabilities, specific candidate geographic location, internal pay equity considerations and will be made within the parameters of Frontline’s compensation framework and philosophy.
Frontline offers a comprehensive executive benefit package including medical, dental, vision, vacation, paid time off, parental leave, professional development, counseling, and a cell phone allowance for all full-time national and state executive level employees.