Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Company Description
CTR Response is a digital ad technology firm offering strategic solutions for local and national brands and agencies. Our performance-driven approach delivers measurable results for businesses of all sizes. We specialize in digital media strategies, helping our clients reach their target audience and achieve their marketing goals.
Role Description
This is a part-time hybrid role for a Financial/Executive Assistant at CTR Response. The Financial/Executive Assistant will provide administrative support to the executive team, including managing expense reports and calendars, handling correspondence and generating invoices. This role requires strong communication skills and the ability to prioritize tasks effectively. While this position is primarily located in Fairhope, AL, some remote work is acceptable.
Qualifications