Employee Services Manager manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment. Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Manager analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Additionally, Employee Services Manager implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs. Requires a bachelor's degree. Typically reports to a director. The Employee Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Brown & Brown is seeking an Employee Benefits Operations Manager for our office in Las Vegas.
Main function of the position:
To lead, direct and manage the operations of the Employee Benefits Department toward the achievement of profitable growth and quality service to the Agency's clients.
Essential Duties and Functions:
· Responsible for the productivity, quality, and staffing of the Employee Benefits operations unit. Identify training needs and developmental requirements for personnel, directly assisting in the motivation, training, and professional development of the staff. Work with individuals to sharpen and strengthen these skills.
· Oversight of all Quality Control polices, guidelines and responsible as a Quality Control liaison with Corporate.
· Maintain and implement services necessary to retain and grow overall client base and department revenue. Services include billing, HR technology, HR Consulting, Cobra administration, 5500 filing, & Wellness programs and more.
· Development of carrier/third party administrator relations including strategic alliances to provide needed services to clients for retention and new business.
· Provide sales support by identifying and implementing technology enhancements, securing national and regional benchmarking data, producing annual stewardship reports, providing administrative support, development of sales tools and assisting with problem resolution.
Other duties and responsibilities:
1. Assist with the design and implementation of marketing strategies.
2. Support the development and implementation of sales programs related to both new business and account penetration.
3. Assure quality of service is delivered and fully meets client's needs.
4. Promote through the proper utilization of all available resources, services that support revenue growth.
5. Determine staffing plans including staff requirements, recruiting specifications, compensation, training, and professional development. Help set individual performance objectives of staff and evaluate their results.
6. Identify training needs and development requirements for personnel, directly assisting in the motivation, training, and professional development of the staff. Work with individual staff members to sharpen and strengthen their professional skills.
7. Support public relations efforts to enhance the image of the Agency's Employee Benefits Services
8. Enhance the Agency's presence in the industry and community by active participation/membership in social, civic and industry associations.
9. Prepare annual operations plan with recommendations to improve service and operational efficiency.
10. Work with Team Leader and Producers to provide approaches and tactics that have proven successful in the production of new business as well as the retention of existing clients.
11. Keep abreast of industry developments (including Health Care Reform, legislative trends and regulations) through on-going contact with industry associations and professional organizations and communicate same to Agency personnel.
Skills and ABILITIES:
· Interpersonal, managerial, and administrative skills
· Good verbal and written communications skills, with the ability to show creativity in presentations.
· High level of reliability and dependability to rise to whatever the occasion.
· Able to deal with tasks in an organized and prioritized manner.
· Capable of making independent decision as required.
Required education and experience:
· College degree preferred.
· Five years or more of industry related work experience
· Individual will have demonstrated outstanding entrepreneurial and leadership roles in previous work.
· New York State Life, Accident, and Health License are required.
· Previous experience in the Employee Benefits field is highly desired.
Job Type: Full-time
Pay: $100,000.00 - $125,000.00 per year
Benefits:
Schedule:
Work Location: Hybrid remote in Las Vegas, NV 89113