Discount Brokerage Department Manager jobs in Tennessee

Position: Brokerage Manager

About us:

DRT Transportation is a leading Third-Party Logistics (3PL) and Intermodal Marketing Company (IMC) serving clients across North America. Here at DRT, the mission is to be an industry leader in providing creative transportation solutions with exceptional customer service driven by empowered employees. Our team is dedicated to arranging safe and timely shipments while providing excellent customer service, showing that people have more power than logistics.

Job Summary:

The Brokerage Manager at DRT oversees and optimizes our carrier operations. This position manages a team of Logistic Coordinators, ensuring effective and efficient freight movement while maintaining solid relationships with carriers. The ideal candidate will thoroughly understand freight management, particularly in the 3PL and Freight Broker industry. This role requires a combination of leadership, strategic thinking, and hands-on management to drive performance and achieve company goals.

In this role, you will lead and collaborate, guiding the team in day-to-day operations while working closely with other departments to ensure seamless logistics solutions. Your primary focus will be to enhance customer service, optimize transit times, reduce transportation costs, and foster long-term relationships with carriers. You will be expected to provide strategic direction, develop carrier networks, and implement process improvements that drive operational efficiency and customer satisfaction.

At DRT, we uphold our commitment to professionalism, teamwork, and customer satisfaction through a comprehensive approach. We foster a culture that values and encourages professionalism in all interactions, both within our team and with our customers. Our emphasis on teamwork involves collaborative efforts, effective communication, and shared goals to achieve success collectively.

Let’s look at what you will be doing:

• Leadership and Team Management: Lead, mentor, and manage a team of Logistic Coordinators. Provide ongoing training and development to enhance their skills and performance. Conduct regular performance evaluations and one-on-one meetings to ensure continuous improvement.
• Operational Oversight: Oversee the daily operations of the carrier sales team, including load booking, sourcing capacity, and managing freight movements. Ensure that all service expectations and profitability goals are met.
• Carrier Relationship Management: Develop and maintain strong, long-term relationships with carriers. Negotiate rates and ensure the carrier network is robust and reliable.
• Problem Resolution: Address carrier-related issues such as OS&D (Over, Short, and Damaged), claims, accessorials, and other operational challenges. Work cross-functionally to implement practical solutions.
• Strategic Planning: Identify opportunities for process improvements and technology enhancements to increase efficiency. Provide insights and feedback on quoting opportunities, RFPs, and market fluctuations.
• Collaboration and Communication: Meet customer service expectations and achieve company objectives. Maintain clear and effective communication with internal teams and carriers.
• Recruitment and Retention: Participate in the hiring process and retention strategies for Logistic Coordinators. Ensure the team is staffed with talented individuals contributing to a positive and productive work environment.
• Customer Service Excellence: Improve customer service, transit times, and transportation costs. Ensure that the team goes above and beyond to meet the needs of carriers and customers.

What you need to be successful:

• Ability to stay up to date and knowledgeable with market insights and seasonal fluctuations that could have various impacts on the business.
• Exemplify world-class customer service skills, embodying the belief that at DRT, people have more power than logistics.
• Excellent communication and grammar while multi-tasking and paying strong attention to our customers.
• Collaborate effectively in a dynamic team environment, fostering a culture of teamwork and shared success.
• Minimum of an associate’s degree mandatory.
• Demonstrate a proactive and positive "can-do" attitude that fuels success and fosters a winning culture.
• Ability to work independently and as part of a team.
• Strong work ethic and positive energy.
• Comfortable communicating with executive-level individuals.
• 3 years of experience in the freight industry or brokerage.
• Minimum of 2 years of team leadership or management experience.
• Strong relationship-building and negotiation skills.
• Proficient in Microsoft Office.

Here is where you will report: 444 Clinchfield St., Suite 105, Kingsport, TN 37664

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Freight Industry: 3 years (Required)
• team leadership or management: 2 years (Required)

Ability to Relocate:

• Kingsport, TN 37660: Relocate before starting work (Required)

Work Location: In person