Dining Room Supervisor - Nursing Home jobs in Massachusetts

Job Purpose

Provide a 5-star customer experience to our residents by mentoring, training and supervising dining team members on fine dining experience 

Essential Duties and Responsibilities:

• Assists in maintaining proper staffing levels and assignments of dining staff
• Supports in the onboarding, orientation and training of dining staff
• Coordinates with nursing team, dietician, and kitchen staff regarding changes in therapeutic diets, meal choices and meal pack
• Participates in the planning, scheduling, set-up and clean-up of special events and functions
• Communicates across disciplines to ensure high service standards are met
• Performs Host/Hostess duties 
• Addresses resident concerns and complaints with Dining Room Manager and Director of Dining Services and assists with providing resolution
• Follows and promotes adherence to health, safety and sanitation regulations
• Assists with department’s quality assurance 
• Applies “5 Star” customer service approach to all aspects of job.
• Adheres to all company policies, procedures, and standards of conduct.
• Reports to the appropriate managers any known or suspected violations of policy and procedures, regulations, or standards of conduct.
• Attends required in-services and training.
• Performs additional duties as assigned.

Qualifications:

• High School Diploma or equivalent
• 2 years related experience or training
• CCRC, Healthcare experience preferred
• Good organizational and attention to detail skills
• ServSafe and/or alcohol training preferred
• Ability to prioritize 

Supervision of Others:

• Dining room staff