Data Modeling Analyst jobs in Texas

Luna Data Solutions has an immediate long-term contract opening (contract term 12 months ) for a Data Analyst/Service Governance resource with our public sector industry client located in Austin, TX. **This is a hybrid role, where this resource must work a minimum of 2 days per week onsite in Austin, TX.
Role: Data Analyst/Service Governance

Description:
The client is seeking a Data Analyst/Service Governance resource to drive, lead and coordinate Enterprise Service Governance and Integration Executive reporting plan and execution as well as all aspects of Service Management reporting. This will be done while working in a matrixed IT organization with a combination of ownership of responsibilities and influencing and coordinating others who own aspects of data analysis and reporting.
Key Responsibilities/Activities:
Support SACM by planning and executing the required CMDB Data quality audits.
Manage and validate progress towards Enterprise Data Quality standards and measures; ensure Data Managers understand their role in the process.
Lead data aspects of Service Governance
Create dashboards, metrics and reporting to support health and service management reporting (KPIs, operational reports, and others as needed).
Participate in the design and execution of various Service Management processes that require analytics, reporting, dashboard, and quality assurance to drive those aspects. Partner with internal and external Service Providers to define and document reporting that can feed into Enterprise Reporting suite.
Support other ITIL Processes as required and participate in continuous efforts to integrate and improve processes
Assist in analyzing and proposing reports and dashboards to identify opportunity areas on ITSM process.
Required Qualifications:

• Minimum of 4 years of deep understanding of ServiceNow tool and reporting out of the tool for use in assessing quality, service health and process improvement opportunities.
• Minimum of 4 years of experience in the design, development, and deployment of high quality, well documented reports and dashboards from ServiceNow.
• Minimum of 1 year of experience in the use of KPIs to track trends and drive behavior.
• Minimum of 4 years of experience using data analysis tools to gain insights into data quality and trends.
• Minimum of 2 years of experience with IT Service Management, ITIL practices
• Must possess strong verbal and written communication skills.
• Minimum of 1 year of practical experience with relational database structures and with record relationships and data keys.
• Minimum of 1 year of experience working with Performance Analytics.
• Minimum of 1 year of experience working on CMDB Health and related dashboards and configuration.
• Minimum of 4 years of experience performing Data Quality analysis and data source comparison auditing.

Preferred Qualifications:

• 3 years of experience with IT Service Management, ITIL practices.
• 2 years of demonstrated detail-oriented work and a strong interest in the type of work that requires attention to detail.
• 1 year of experience in understanding of the concepts of software entitlement, software compliance and software utilization.
• 1 year of understanding of how vendor, contracts, and software licenses data must be related to each other and assets within a CMDB.
• ITIL Foundations or ITIL Practitioners Certification.

Work Hours and Location:

• 8 a.m. to 5 pm - Location: Austin TX
• Working overtime may be expected in order to meet tight deadlines.
• Candidate may be required to work evenings or weekends, at times, to meet business needs and deadlines.
• Current requirement is to be in the office a minimum of twice a week.

This is a long-term contract opportunity in Austin, Texas and no sponsorship can be provided. To apply, please email resumes to Candidates must be able to pass a background check. Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.