Customer Success Manager jobs in Wisconsin
The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Success Manager jobs
Customer Success Manager
- Amla Commerce (Creator of Artifi and Znode)
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Milwaukee, WI
FULL_TIME
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Company Overview
Amla Commerce is a global software company that has grown out of the belief that ecommerce software should enable sustainable growth. Amla has two products, Artifi and Znode. Artifi is an ecommerce product customization platform that allows shoppers to personalize, customize, and configure products. Znode is an enterprise, B2B ecommerce platform with a rich set of built-in features to easily manage content, site search, product information, and multi-store functionality.
At Amla, we are building something special. Awesome ecommerce software and a great place to be yourself. We put passion into our work but enjoy cracking jokes along the way. Our teams tackle complex challenges and work together to create innovative solutions, and we celebrate every little victory along the way. If you’re ready to tackle opportunities that will help grow your career while joining a team that’s more like a family, Amla is waiting for you.
Job Summary
Amla Commerce seeks a dedicated Customer Success Manager (CSM) with a strategic vision and a customer-first mindset to join our dynamic team. This role is pivotal in ensuring that our customers leverage our SaaS software to its fullest potential, through personalized onboarding, strategic account management, and continuous engagement. The CSM is a trusted advisor to our customers and an expert on our products and technology. The CSM will play a customer advocate role within the organization by collaborating with the product team and other departments by providing use-cases, and product and process improvements. The ideal candidate will have at least 5 years of experience in customer success or account management, preferably within the ecommerce SaaS industry, and possess a deep understanding of the ecommerce landscape, digital app ecosystem, and the nuances of manufacturing and distribution business models.
Key Responsibilities- Customer Implementation Leadership: Collaborate with the launch and partner teams during the onboarding phase ensuring the product is configured for success, and provide expert-level consulting for business solutions.
- Product Expert: Be a product expert and maintain current functional and technical knowledge of our products.
- Portfolio Management: Manage a portfolio of customer accounts in partnership with the Account Management and Product Support teams. Build long-term relationships based on trust and mutual success.
- Customer Advocate: Be the voice of the customer and collaborate with product teams to provide input on the product roadmaps. Engage with the product team to facilitate customer feedback and define effective product features.
- Industry Acumen: Display a strong understanding of manufacturing and distribution business models, the ecommerce landscape, and the digital app ecosystem. Address and anticipate customer needs effectively.
- Customer Retention and Growth: Prioritize customer retention by using business insights to identify customer pain points and propose solutions. Work closely with customers to understand their business goals and align our software with their success.
- Success Planning and Implementation: Develop success plans for customers that outline critical success factors, potential obstacles, and practical steps for achieving their goals with our platform.
- Performance Analysis and Feedback Loop: Utilize data analytics to monitor customer health indicators, report on performance, and provide strategic recommendations to enhance customer satisfaction and loyalty.
- Business Insight and Strategy: Leverage your understanding of ecommerce and related technologies to offer strategic advice, helping customers navigate challenges and capitalize on growth opportunities. Assist customers in presenting product value within their organization by developing models and use-cases.
- Teamwork & Growth: Participate in the growth and development of the Customer Success team by mentoring other CSMs through examples and experiences.
- Proven Experience: At least 5 years of experience in a customer success or relevant role, strongly emphasizing ecommerce SaaS platforms.
- Ecommerce and Technology Expertise: Comprehensive knowledge of the ecommerce landscape, digital application ecosystem, and an understanding of manufacturing and distribution models.
- Strategic Problem Solver: Ability to identify customer issues, analyze pain points, and develop effective solutions.
- Customer-Centric Mindset: A commitment to delivering exceptional customer experiences, fostering relationships, and driving customer loyalty and retention.
- Adaptability and Resilience: The capacity to adapt to changing priorities and customer needs, maintaining a proactive and positive approach under pressure.
- Communication and Relationship Building: Exceptional interpersonal and communication skills (written and verbal), with the ability to engage and influence decisions at all customer levels.
- Industry Connections: An established network in the ecommerce sector, enhancing the understanding of customer challenges and trends.
- Technical Savvy: Comfort discussing technical aspects of ecommerce platforms and integrations, facilitating deeper customer engagement.
Send your resume to [email protected] - 1 Day Ago
Senior Customer Success Manager
- Rentable
-
Madison, WI
FULL_TIME
- We’re Changing the Rentals Industry We’re a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and ...
- 4 Days Ago
Manager of Customer Success
- RoofMarketplace
-
Milwaukee, WI
FULL_TIME
- The Manager of Customer Success plays a crucial role in ensuring our customers receive exceptional value from our platform. This is a player/coach position responsible for leading the Customer Success...
- 4 Days Ago
Manager of Customer Success
- AccuLynx
-
Beloit, WI
FULL_TIME
- Company Overview: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 15 years in the business and impressive year-over-year revenue gro...
- 8 Days Ago
Customer Success Manager
- Amla
-
Milwaukee, WI
FULL_TIME
- COMPANY OVERVIEW Amla Commerce is a global software company that has grown out of the belief that ecommerce software should enable sustainable growth. Amla has two products, Artifi and Znode. Artifi i...
- Just Posted
Customer Success Manager
- Rentable
-
Madison, WI
FULL_TIME
- We're Changing the Rentals IndustryWe're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and o...
- 11 Days Ago
Customer Success Manager jobs at Popular Companies
Customer Success Manager
- recruitAbility
-
Houston, TX
- Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- Cornerstone OnDemand
-
Jacksonville, FL
- Customer Excellence Manager North America The Customer Excellence Manager is responsible for engaging with clients to dr...
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Customer Success Manager
- Cornerstone OnDemand
-
Oklahoma City, OK
- Customer Excellence Manager North America The Customer Excellence Manager is responsible for engaging with clients to dr...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- Cornerstone OnDemand
-
Honolulu, HI
- Customer Excellence Manager North America The Customer Excellence Manager is responsible for engaging with clients to dr...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- Tek Experts
-
Atlanta, GA
- Overview: Were seeking a Customer Account Manager to serve as first point of contact for customer queries, supporting an...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- TicketManager
-
New York, NY
- Live events are fun. Concerts, sporting events, festivals....we make lifelong memories enjoying live events with friends...
- 6/9/2024 12:00:00 AM
Customer Success Manager
- MPCH
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- About MPCH MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for ent...
- 6/8/2024 12:00:00 AM
Customer Success Manager
- Full Circle Insights
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San Antonio, TX
- Who Are We? Full Circle Insights is proud to build careers by bringing amazing people (like you) together. The Full Circ...
- 6/7/2024 12:00:00 AM
About Wisconsin
Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast.
With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$59,333 to $82,609