Customer Success Manager jobs in Washington

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Department: Facilities and Asset Management

Employment Type: Permanent Full-Time (35 hours per week)

Number of Positions: 1

Job Summary:

The Facilities Manager provides overall management of the Agency’s facilities to ensure comprehensive management of the Pender Head Office and to provide support for other physical sites that S.U.C.C.E.S.S. operates. The Facility Manager works in collaboration with the leadership team to ensure strong preventative and corrective maintenance for buildings, grounds, and equipment. The Facilities Manager’s responsibilities will encompass a wide range of tasks related to facility management, maintenance, safety, and efficiency.

Reports to: Director of Community Real Estate and Asset Management

Key Duties & Responsibilities:

• Oversees and manages the overall operation and maintenance of the organization’s facilities, including buildings, grounds, and equipment. 
• Develops and implements strategic plans for facility management in alignment with organizational objectives. 
• Coordinates and supervises all activities related to facility maintenance, repairs, and renovations. 
• Manages vendor relationships and contracts for facility services to ensure cost-effectiveness and quality of work. 
• Ensures compliance with health, safety, and environmental regulations and standards. 
• Develops and implements preventive maintenance programs to ensure the optimal functioning of facilities and equipment. 
• Manages facility budgets and expenses, tracks expenditures, and identifies cost-saving opportunities. 
• Plans and executes facility projects, including space planning, office moves, and renovations. 
• Supervises employees from the Facilities Department, including mentoring, coaching, and providing professional development opportunities for staff. 
• Manages recruitment, training, scheduling, and conducting performance management for employees in the Facilities Department. 
• Develops and maintains emergency response plans and procedures for facility-related incidents. 
• Collaborates with other departments to support their facility-related needs and requirements. 
• Collaborates with Landlords, Strata Councils, and other stakeholders to ensure the best interest of the organization is maintained. 
• Prepares regular reports and updates on facility operations and performance for management. 
• Leads and negotiates all leases and renewals with landlords, including rental rates and escalations, and standard legal lease terms. 
• Monitors insurance portfolio to ensure insurance coverages are adequate for applicable sites, operations, and entities. 
• Other duties as assigned by the Director of Community Real Estate and Asset Management. 

Education, Training and Experience:

• Bachelor’s degree in Engineering, Real Estate, Business Administration, or a related field 
• Certificate in Facilities Management is considered as an asset   
• 5 years of property or facility management experience 
• Knowledge of building systems, maintenance practices, capital planning methodology, project management, and regulatory requirements 

Job Skills and Abilities:

• Excellent verbal and written communication skills 
• Ability to present information and facility solutions to senior leadership  
• Proven interpersonal skills with the ability to work collaboratively as a member of a team and to establish and maintain effective working relationships with coworkers and external stakeholders 
• Experience supervising, coordinating, directing, and reviewing the activities of diverse contractors 
• Familiarity with facility management software and tools such as Yardi considered as an asset 
• Ability to work in a fast-paced environment, work under pressure, and meet deadlines. 
• Ability to prioritize tasks and manage multiple projects simultaneously 
• Excellent attention to detail and accuracy 
• Excellent technical skills in MS Office and web-based applications  
• Additional languages are an asset, especially Cantonese or Mandarin 

Additional Information:

• Criminal Record Check required 
•  Able to work on weekends and evenings as required 
•  Able to travel to different locations within Greater Vancouver or certain remote locations where S.U.C.C.E.S.S. operates 
• This position is fully onsite 

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59pm June 28, 2024.

While we appreciate all applications, only those selected for an interview will be contacted.