The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Company Description
myAnalyst helps businesses drive revenue and optimize their operations by providing live reports and dashboards that simplify data analysis. With customized alerts and automations, we solve problems before they happen. Our industry-leading Artificial Intelligence and Machine Learning tools streamline businesses and maximize productivity.
Role Description
This is a full-time on-site role for a Customer Success and Development Manager at myAnalyst located in Myrtle Beach, SC. The Customer Success and Development Manager will be responsible for managing customer relationships, ensuring customer satisfaction, and retaining customers. The role involves building strong relationships with customers, providing exceptional customer service, and utilizing analytical skills to understand customer needs and provide tailored solutions. Additionally, the role includes developing and executing strategies to enhance customer engagement, onboarding new clients, and working closely with the sales and product teams to ensure customers derive maximum value from our solutions.
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