The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
About Prometheus Group
Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.
Job Overview:
Prometheus Groups Customer Success Department is looking for a Customer Success Manager to join our growing team. In this role you will be responsible for understanding our customer base, increasing customer engagement and retention. You will connect with our customer base daily to identify key stakeholders and establish a collaborative relationship between our organization and our customers. Were looking for individuals who share our passion for understanding our customers needs, anticipating gaps, and elaborating engagement strategies to provide solutions. In this position you will work across departments with our Sales, Support, Development, Marketing, Finance, and Deliveries teams alike to nurture our customer base and stimulate the growth of our Prometheus Platform with each customer.
Responsibilities:
Minimum Qualifications:
Whatll make you stand out?!
Benefits Overview
We offer an attractive benefits program to meet the diverse needs of our teammates:
Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.