Customer Success Manager jobs in Colorado
The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Success Manager jobs
Customer Success Operations Manager
- Udemy
-
Denver, CO
FULL_TIME
-
About Us
At Udemy, we’re on a mission to transform lives through learning. We’re a leading online skills marketplace and learning platform, serving more than 69 million learners and 15,700 organizations globally. Our goal is to provide flexible and effective skill development, empowering individuals and organizations to keep pace with innovation and prepare for the future of work.
We believe that talented people are everywhere, but oftentimes, those dream opportunities are hard to come by. That’s why we’re focused on revolutionizing learning, leveraging the deep expertise of Udemy’s 75,000 instructors and the power of our platform, to help individuals sharpen their skills and harness their full potential.
This hybrid position requires two days per week in our Denver office.
About You
You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.
About This Role
We are looking for a Customer Success Operations Manager to drive the effectiveness and efficiency of our Customer Success team. This role will report to the Manager of Customer Success Operations as a part of our GTM Operations Org and work directly with some of our Customer Success leaders. The Customer Success Organization encompasses; Customer Success, Renewals, and Professional Services.
What you'll be doing:- Project Manage and drive cross functional projects, transformational projects, and change management projects in partnership with CS Leadership
- Partner and enable CS Leadership with reporting, inspection, and governance; dive deep into data to identify key strategic insights to improve our business for various customer segments
- Contribute to operational and cross functional initiatives by being the voice of Customer Success
- Develop insights into our customer health so we can detect early signals of at-risk customers and identify upsell opportunities
- Develop, communicate and reinforce system standards, processes and policies and recommend ways to optimize our SFDC and Gainsight instance and partner closely with our BizOps team
- Support capacity planning for parts of the CS Organization
- Identify process automation and improvement opportunities and work with cross-functional teams to drive these initiatives, such as Sales, Marketing, Product, and Finance.
- Own the documentation of Customer Success Operations processes and ensure they are maintained up to date
- 3 years of experience in an Operations role focused on Customer Success in SaaS
- Experience partnering with business leadership
- Experience with Salesforce and Excel (vlookups, pivot tables, etc) a must; Gainsight a plus
- Passion for designing processes that scale
- Data-driven mindset with a commitment to process improvement
- Strong listening skills, open to input from other team members and departments, and an understanding of how people go through a change and the change process
- Project management skills
- An eye for inefficiency and like to fix challenging problems
Life at Udemy
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:- We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
- Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
- Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
- We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.
Our Benefits Start With U
Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:- Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
- HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
- Transgender Benefits: Expanded medical coverage for gender-affirming care
- Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
- Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
- Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
- Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
- Charitable Giving: Corporate charitable match for eligible nonprofits and charities
- Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
- Holidays: Twelve paid holidays throughout the year
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.
Hiring Compensation Range
$90,000—$113,000 USD - 3 Days Ago
Customer Success Manager
- SUSE
-
Denver, CO
FULL_TIME
- About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source sol...
- 5 Days Ago
Customer Success Manager, Growth
- Velocity Global
-
Denver, CO
FULL_TIME
- POSITION SUMMARY The Customer Success Manager, Growth will be responsible for managing a portfolio of high-value customers, ensuring their satisfaction, retention, and growth. They will be tasked with...
- 6 Days Ago
Customer Success Manager - Resware
- Qualia
-
Superior, CO
FULL_TIME
- At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring...
- 6 Days Ago
Customer Success Manager, Growth
- AgentSync
-
Denver, CO
FULL_TIME
- AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk.T...
- 6 Days Ago
Customer Success Manager
- Siena AI
-
Denver, CO
FULL_TIME
- About UsAt Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machi...
- 6 Days Ago
Customer Success Manager jobs at Popular Companies
Customer Success Manager
- recruitAbility
-
Houston, TX
- Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- Cornerstone OnDemand
-
Jacksonville, FL
- Customer Excellence Manager North America The Customer Excellence Manager is responsible for engaging with clients to dr...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- Cornerstone OnDemand
-
Oklahoma City, OK
- Customer Excellence Manager North America The Customer Excellence Manager is responsible for engaging with clients to dr...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- Cornerstone OnDemand
-
Honolulu, HI
- Customer Excellence Manager North America The Customer Excellence Manager is responsible for engaging with clients to dr...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- Tek Experts
-
Atlanta, GA
- Overview: Were seeking a Customer Account Manager to serve as first point of contact for customer queries, supporting an...
- 6/10/2024 12:00:00 AM
Customer Success Manager
- TicketManager
-
New York, NY
- Live events are fun. Concerts, sporting events, festivals....we make lifelong memories enjoying live events with friends...
- 6/9/2024 12:00:00 AM
Customer Success Manager
- MPCH
-
- About MPCH MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for ent...
- 6/8/2024 12:00:00 AM
Customer Success Manager
- Full Circle Insights
-
San Antonio, TX
- Who Are We? Full Circle Insights is proud to build careers by bringing amazing people (like you) together. The Full Circ...
- 6/7/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$61,255 to $85,285