Customer Success Associate jobs in Wisconsin

This is an entry-level role, supporting the CS team with a variety of operational and administrative responsibilities which are critical to the overall success of our customer relationships. This is a non-exempt, hourly position. The role will be hybrid, based in Madison, WI.

The ideal candidate will have strong organizational and project management skills, as well as an ability to quickly learn and adopt technology platforms. Attention to detail will also be key, as many of the assigned tasks relate directly to critical business processes such as client onboarding and billing. While this will primarily be an internally focused role, there will be an opportunity to grow into a more customer-facing role over time.

WHAT YOU’LL DO

Though we are looking for some specific skills – as noted in the list below – who you are is more important to us than what you know. Attitude, values and raw talent are as important as specific experience. Non-negotiable competencies include openness, team approach, and a strong focus on quality.

• At a high level, this role will be responsible for ensuring that new and existing customers have access to our platform in a timely manner and that it is configured to their specifications by the go-live date
• Support data entry and automations in core customer management systems and partner with Customer Success team members to create dashboards and reports to monitor customer health
• Support creation and migration of content to internal and external knowledge bases
• Triage technical issues and assist customers with troubleshooting to the extent of your technical abilities, including appropriate and timely escalation when needed
• Serve as project manager for key customer-facing processes, such as provider contracting and credentialing
• Support Engineering through the testing of new customer-facing workflows
• Collaborate effectively with other departments, including sales, compliance, quality assurance, and engineering to ensure a seamless customer experience
• Uphold company mission and values through accountability, innovation, integrity, quality and teamwork
• Support and comply with the company’s Quality Management System policies and procedures

REQUIRED SKILLS AND QUALIFICATIONS

• Strong communication skills, both written and verbal
• Excellent time management, organizational, and problem-solving skills
• Detail oriented
• Ability to work independently and as part of a team
• Ability to work in fast-paced environment with demonstrated ability to manage multiple competing priorities
• Proficient with technology platforms; ability to learn and apply new technology platforms quickly and effectively
• Experience with platforms such as Microsoft Office or G-Suite (Outlook/Gmail, Excel/Sheets, Word/Docs, PowerPoint/Slides, etc.)

PREFERRED QUALIFICATIONS

• Associate’s degree or equivalent work experience
• Prior experience with platforms such as Zendesk, Salesforce, Mixpanel, Jira, and/or Smartsheet

To apply, send a creative resume to careers@imagemovermd.com

Applicants must be legally permitted to work in the US. Sorry, we cannot support any visas.