Customer Success Associate jobs in Kansas

Broadcom’s Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere – whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional teamwork.

Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their Broadcom investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.

Job Role and Responsibilities

We are looking for a Digital Customer Success Associate to deliver digital customer success to our customers.

• Are you passionate about the customer experience?

• Do you enjoy analyzing customer data to develop targeted customer programs?

• Are you seeking to collaborate across different teams and customers?

• Do you thrive as part of new team and in a start-up style environment?

If this sounds like you, then you would be an ideal and welcomed addition!

This role:

• Monitors and reviews customer engagement data for large customer segments across the Broadcom customer journey including product consumption & usage, web, email, support, and other sources.

• Manages in-coming customer e-mail responses, hosts follow up calls/1 to many virtual sessions.

• Provides customer health insights & evaluates risk to customer renewal for their customer segment.

• Identifies trends in risks and blockers to product adoption, defines and executes remediation plays.

• Identifies opportunities for upsell & cross-sell.

• Coordinates with appropriate Broadcom customer-facing teams and partners as appropriate including CSMs, Support, TAMs, PS, Renewal Sales, etc.

Required Skills:

• Bachelor’s Degree

• 1-2 years experience in customer success, technical account management, customer service, sales, or marketing roles.

• Engagement with B2B customers through digital channels – email, collaboration (I.e. Slack), chat/web or other technologies.

• Strong data evaluation skills – the ability to extract insights and trends from various sources, communicate insights about customer segments and make recommendations to improve consumption, usage & customer health.

• Strong focus on the customer experience.

• Minimal travel required

Preferred Skills:

• Experience with B2B software products and how Customer Success improves product usage, customer health and retention.

• Experience with Gainsight, CRM or a Customer Success platform is preferred.

• Experience with Broadcom products including end-user Computing, multi-cloud, or other related technology is a plus.

This job requisition is not eligible for employment-based immigration sponsorship by Broadcom.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

For US based candidates, the annual pay range (OTE for commissioned roles; Salary for other roles) for this position is: $70,000 - $160,000. The actual offer will be based on the role, location, and individual candidate experience. Bonus, commission, and/or equity may be eligible for this position. VMware offers comprehensive benefits including, but not limited to: medical, dental, and vision plans, company paid holidays, paid sick leave, and vacation time. Additional benefits for this position can be found at https://benefits.vmware.com/. Your talent advisor can share more about the specific salary range for your preferred location during the hiring process.

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Category : Services and Consulting
Subcategory: Customer Success
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2023-12-18

VMware’s Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere – whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.