Customer Success Associate jobs in Connecticut
Recently Added Customer Success Associate jobs
Customer Success Manager
- Quadient
-
Milford, CT
FULL_TIME
-
Connect with Quadient
Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.
Position: Customer Success Manager
Remote role
People-powered
Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You.
Your role in our future
We currently have an opportunity open for a Customer Success Manager. We offer an exciting, fast-paced remote work environment, and this position is key to our customer experience. We are looking for someone who will make an immediate impact on our team and company.- Manages a portfolio of customers and provides the highest level of customer experience.
- Responds promptly to customer inquiries, issues, and resolves complaints in a timely manner.
- Acts as an escalation resource for internal and external customers.
- Provides partnership to other CSMs and the overall CS team.
- Trains the customer (internal and external) as determined.
- Provides effective and timely communications and adheres to any timelines.
- Participate in projects related to increasing the customer experience, as determined by leadership.
- Delivers high quality support during all stages of the customer journey, focusing on the success and partnership with the customer.
- Participates in daily customer interactions by phone, emails and web-conference and provides a consistent customer experience.
- Responsible for the management of assigned customer accounts to foster long-term business relationships.
- Works proactively in their role to better the customer experience.
- Advocate for the customer across multiple departments including Field Service, IT, Engineering, Accounting, Operations and Customer Relations.
- Identifies repeat issues and escalates to ensure prioritization in the roadmap to reduce customer friction and increase customer satisfaction.
- Works directly with customers and with the sales team to identify and/or develop upsell opportunities.
- Participates in business reviews and QBRs in collaboration with the sales team.
- Works with leadership to continuously improve process and creates metrics to observe team and customer performance.
- Communicates status of assigned accounts to the Manager of Customer Success, and other leadership as determined..
- Effectively builds partnerships with internal teams and stakeholders.
- Works to achieve set Key Performance Indicators (KPIs) and Main Business Objectives (MBOs).
- Promotes company culture and vision.
- Performs other duties as required to support the success of Parcel Pending by Quadient.
- Excellent organizational skills with the ability to multi-task and adapt as priorities change.
- Strong inter-personal skills with the ability to communicate effectively with a variety of stakeholders.
- 3 years in a Customer Success / CX role preferred.
- College degree preferred or equivalent experience.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook.
- Salesforce CRM proficiency preferred.
- Eligible to work in the United States without sponsorship
- Must be able to pass a background and drug screening.
- May include some travel (after the current pandemic).
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Ready to lead the way? Apply now.
This position has a salary range of:
$56,000.00 - $84,000.00
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.- This includes being an Affirmative Action Employer in the United States.
- Just Posted
Customer Success Manager
- myGwork - LGBTQ+ Business Community
-
Milford, CT
FULL_TIME
- This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community. Connect with QuadientQuadient is a global leader in customer communication solutions. Wit...
- Just Posted
Customer Success Manager
- Clarivate
-
Hartford, CT
FULL_TIME
- Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia ...
- Just Posted
Senior Customer Success Manager
- Neuclon
-
East Hartford, CT
FULL_TIME
- Company Description Neuclon is a technology company based in East Hartford, CT that offers a platform designed to enhance operational efficiency and provide data-driven insights across various industr...
- 2 Days Ago
Customer Success Rep
- XSE Group
-
Middletown, CT
FULL_TIME
- DescriptionXSE GroupCustomer Success RepresentativeAbout XSE GroupXSE Group is an established nationwide provider of business technology solutions. Our unique integrated structure leverages tremendous...
- 2 Days Ago
Customer Success Lead (4013)
- NextPath Career Partners
-
Collinsville, CT
FULL_TIME
- NextPath Career Partners is currently seeking a Customer Success Lead to join our client’s team. This is a remote, direct hire position.Requirements2-4 years SaaS or TPA implementation experience Stro...
- 2 Days Ago
Customer Success Associate jobs at Popular Companies
Customer Success Associate
- Willow
-
Boston, MA
- Job Description Job Description About Willow (trustwillow.com): Willow is an award-winning WealthTech platform powering ...
- 6/2/2024 12:00:00 AM
Customer Success Associate II
- Bunzl
-
Glendale, CA
- The Customer Success Associate II is responsible for delivering optimum service and a positive customer experience.The A...
- 6/2/2024 12:00:00 AM
Customer Success Associate (Utilities - Remote)
- Money Fit by DRS
-
Los Altos, CA
- Customer Success Associate The Company Youll Join At Bidgely (which means "electricity" in Hindi), we work to accelerate...
- 6/2/2024 12:00:00 AM
Customer Success Associate
- YCharts
-
Chicago, IL
- Position: Customer Success Associate Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) In Office Requiremen...
- 5/31/2024 12:00:00 AM
Customer Success Associate I
- Bunzl Plc.
-
Glendale, CA
- The Customer Success Associate I is responsible for delivering optimum service and a positive customer experience. The A...
- 5/30/2024 12:00:00 AM
Customer Success Associate
- O'Neil Digital Solutions
-
Los Angeles, CA
- Job Description Job Description SUMMARY The Customer Success Associate's priority is to support the day-to-day managemen...
- 5/29/2024 12:00:00 AM
Customer Success Associate - Supply Chain
- Alarm.com
-
Vienna, VA
- POSITION OVERVIEW A rapidly growing, entrepreneurial technology company, Alarm.com is seeking a Customer Success Associa...
- 5/29/2024 12:00:00 AM
Healthcare Payments - Customer Success Associate
- JPMorgan Chase & Co.
-
Philadelphia, PA
- Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled cus...
- 5/29/2024 12:00:00 AM
About Connecticut
Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Associate jobs
$60,456 to $77,332
Most Popular Cities in Connecticut for Customer Success Associate Jobs
What does a Customer Success Associate do?
Customer Success Associate
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 18, 2023
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
March 16, 2023
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
March 03, 2023
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
January 24, 2023
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
August 07, 2022