Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Job Summary:
We are seeking an outgoing and dependable individual to provide Front Desk Customer Service as part of our star-quality team! The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This position requires strong communication skills and the ability to handle inquiries and resolve issues in a professional manner.
Responsibilities:
- Respond to customer inquiries via phone, email, and face-to-face conversations
- Assist customers with product information, pricing, and availability
- Process orders and credits efficiently
- Provide solutions to customer issues with a focus on customer satisfaction
- Conduct data entry tasks accurately and in a timely manner
- Analyze customer feedback to improve service quality
- Communicate effectively with other departments as necessary
-Other projects as assigned
Experience:
- At least one year previous experience in customer service or related field
- Strong communication skills in English; bilingual in Spanish is preferred
- Ability to effectively communicate with customers and colleagues
- Proficiency in data entry and CRM software
- Experience with answering and routing incoming calls
High Country Linen has proudly been serving our community for over 93 years! This position offers the opportunity to work in a dynamic environment where your contributions make a difference. If you are a motivated individual with a passion for customer service, we encourage you to apply by emailing and providing your resume to admin@highcountrylinen.com.