Customer Service Trainer jobs in New Mexico

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future!

**This is a fully Remote position in New Mexico **

• Development and delivery of initial and ongoing clinical, technical and non-clinical training programs including scheduling of training sessions and resources.
• Identify and integrate training best practices into the training curriculum.
• Utilize appropriate methods, techniques and equipment in the process of conducting training.
• Identify, recommend, and collaborate with management to identify methods for improving training.
• Practice within scope of clinical licensure as well as in accordance with NCQA/URAC accreditation standards.
• Maintain clinical license.
• Maintain knowledge of operations programs, processes and systems for training curriculum.

Required Job Qualifications:

• Licensed clinician with current, valid, unrestricted license (LVN, RN, LPC, LMSW, RD, etc)
• 2 years of clinical experience
• 1 year experience in a medical management program; such as utilization management, case management or disease management
• 1 year training experience which may include mentoring/on-the-job training or new hire training presentations
• Knowledge of Medical Management program policies, procedures, and operations
• Knowledge of accreditation and regulatory standards, and relation to medical management operational guidelines
• Verbal and written communication skills including interpersonal skills and presentation skills
• PC experience to include proficiency in Microsoft Word, Excel, and PowerPoint
• Analytical skills
• Ability and willingness to travel, including overnight stays

Preferred Job Qualifications:

• Bachelor Degree in Nursing or Master Degree in Education
• Certification in case management, training, project management or nationally recognized health care certification.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.