Customer Service Trainer jobs in Colorado

Safety-Care Master Trainer (BCBA)

***Must be able to travel 60% or more overnight in any given workweek, 2-3 weeks a month.

***Must be a Board-Certified Behavior Analyst (BCBA)

***Must live within 60 minutes of Denver Airport

ROLE OVERVIEW

The primary role of Master Trainer is to provide QBS-designed training programs (primarily Safety-Care) to customers requiring skills in behavior change and management. Safety-Care is trained in various settings, including educational, residential, and treatment settings, using a Train-the-Trainer model. Master Trainers travel 30 weeks per year, and they conduct training classes in their local area when not traveling. This role does not include any direct client contact.

The well-qualified applicant is a Behavior Analyst and Board-Certified Behavior Analyst with experience working in one or more of the following types of settings: educational, residential, in-home, clinic, or hospital settings. The applicant has experience serving individuals with diagnoses varying from autism/DD, traumatic brain injury, to psychiatric disorders, who have exhibited a range of challenging behaviors from disruptive to very dangerous. The applicant should have experience training, teaching, or presenting to audiences.

Regular travel is a significant component of this role. The applicant should be comfortable traveling alone, booking travel, and managing unexpected travel changes (ex., weather, etc.).

JOB DUTIES AND EXPECTATIONS

• Conduct and implement QBS training programs as prescribed and dictated in training manuals and other directive materials
• Arrange and travel to customer sites to conduct multi-day training programs in the US or internationally as assigned 30 weeks per year, which will involve overnight stays and some weekend travel
• Complete and submit paperwork in a timely, accurate manner, including but not limited to training records and expense reports
• Maintain and promote customer service and satisfaction through professional behavior, responding to and/or resolving questions, concerns, and complaints in a professional, thorough, and timely manner
• Assist with customer support by responding to emails or phone calls and through our online support system
• Support sales and marketing team through participation in activities including but not limited to in-person and web-based presentations of QBS products and services, newsletters and other publications, sales meetings with prospective customers, customer service calls, exhibit booth duties, and other activities as assigned
• Participate in the design, development, and refinement of training materials to meet the future needs of QBS clients
• Maintain certification as a BCBA and maintain knowledge of current literature in applied behavior analysis
• Complete other duties as assigned