Customer Service Team Leader jobs in West Virginia

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

About Us

We keep on growing because we only hire the best, and our customers love us for it. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

The Big Ask

Reporting directly to the Operations Manager, you will lead a staff of Customer Services Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.

Key Tasks

• Lead and train staff on the best ways to convert calls into booked service appointments.
• Manage dispatch to ensure the right technicians are matched to every job.
• Author and refine call scripts so they’re clear, compelling and result in more appointments.
• Become an expert of your market, know the customer needs and how best to engage them.
• Monitor performance of staff, review recorded calls and advise them on how to promote sales.
• Formalize a coaching and training platform that’s cost effective and measurable.
• Show employees how their individual contributions matter to the company’s success.
• Ensure sufficient staffing to match the business demand and seasonal spikes.
• Execute daily, weekly, monthly Call Center Checklists

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Why Choose Best Virginia Heating and Cooling

• Competitive pay – $50,000 to $70,000 12.5% Bonus
• Medical Insurance – We pay 100% for you for health, dental, & vision.
• Work life balance – Two weeks PTO 3 Personal Days
• 401k Plan – 3% match at 100% and additional 2% is matched at 50%.
• Latest Technology – Laptop & access to integrated software.
• Paid Training – Nexstar, Praxis, and Lennox U

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, please apply via really.

Equal Opportunity Employer

Requirements

• Employment Type: Full-time
• Work Hours: 40 to 50 hours work
• Required Education: Associate's degree
• Required Experience: Mid level(5) years