Customer Service Supervisor jobs in South Carolina
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Supervisor - Customer Service (On-site)
- LE2203 NewRez LLC - Servicing
-
Greenville, SC
FULL_TIME
- Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current. Primary Function The Supervisor - Customer Service is responsible for managing the Performing Mortgage Inbound Customer Service team. Oversees the Loan Servicing function and is responsible for the Secured Consumer team. Direct Reports Performing Loan Consultant I, II, III Customer Care Universal Specialist II Team Lead - Customer Care Team Lead - Customer Service Principal Duties Responsible for maintaining a staff of approximately 15 employees. Provide guidance and leadership and mentor staff to develop and reinforce skills and effectiveness. Monitor inbound call production and performance results. Ensure staff stays within defined production expectations (e.g., inbound call loop, etc.…) Correct errant activity and provide feedback, when appropriate. Track daily results of work efforts to ensure required levels of production and efficiency are achieved. Address employee relations issues with staff as necessary. Assist the audit department by performing random sample audits of account records. Supplement the efforts of our Audit Staff by randomly monitoring live calls as needed. Monitor auto-dialer campaigns and collectors’ manual calling efforts. This individual must be flexible and able to work different hours/shifts, if needed. Must be a good motivator, self-driven, and willing to do what it takes to “get the job done”. Cross-train in different departments (loan servicing, performing, consumer etc.) Monitor reports and reviews for the cross-functional areas (loan servicing, inbound, performing, consumer) Oversee phone skills and toll-free numbers. Monitor Paid Time Off (PTO) for team in coordination with the work schedule. Monitor daily reports and send out daily report updates to the team. Performs related duties as assigned by supervisor. Education and Experience Requirements 6 years’ experience in finance, collections, customer service, or a related industry Previous management experience or current participant in our internal management training series. Knowledge, Skill, and Ability Requirements Managerial skills including strong organizational, communication, and leadership skills. Ability to train and motivate employees. Ability to manage data to maximize work efforts. Excellent overall computer skills. Short learning curve. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. #LI-KO1 Company Perks: • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 9 Paid Holidays • Employee Engagement Activities Company Benefits: • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan • Performance-based Incentives • Pet Insurance • Advancement Opportunities Newrez NOW: • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection Shellpoint Mortgage Servicing has grown to become one of America’s largest third-party mortgage servicing company. What is mortgage servicing? Businesses that own mortgage loans (such as banks and real estate investment firms) contract with us to manage (or “service”) their loan portfolios, including collecting homeowners’ mortgage payments, paying homeowners’ tax and insurance bills, and helping homeowners in default to get current once again. Our mission at Shellpoint Mortgage Servicing is to deliver best-in-class portfolio performance for our clients by providing all homeowners with exceptional customer service. We recognize that our people are our greatest asset, which is why we offer the training, modern technology, and tools for you to be successful. There could not be a more exciting time than right now to join our growing team, where you can be part of the success.
- 4 Days Ago
Customer Service Supervisor - Lexington
- Muv Fitness - South Carolina
-
Lexington, SC
FULL_TIME
- If you are mature, dependable and energetic.... WE WANT YOU TO JOIN OUR TEAM!!!! Customer Service Supervisor - Full Time The Customer Service Supervisor will oversee the daily operations of the front ...
- 5 Days Ago
Customer service supervisor
- Marshalls
-
Greenville, SC
FULL_TIME
- JOB DESCRIPTION All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises tha...
- 5 Days Ago
Customer Service Supervisor I
- Mass Markets
-
Garden, SC
FULL_TIME
- Position Overview CUSTOMER SERVICE SUPERVISOR SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our employee development team is looking for experienced call center customer service supervisors to suppo...
- 5 Days Ago
Customer Service Supervisor
- Performance Team
-
Garden, SC
FULL_TIME
- As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our c...
- 5 Days Ago
Retail Customer Service Supervisor
- TJX Companies
-
Greenville, SC
PART_TIME
- All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
- 6 Days Ago
Customer Service Supervisor jobs at Popular Companies
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Huntsville, AL
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/11/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Bakersfield, CA
- ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
- 6/10/2024 12:00:00 AM
Customer Service Supervisor
- Empire Auto Parts
-
Totowa, NJ
- Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- McKesson Corporation
-
Fort Worth, TX
- Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Salt Lake City, UT
- ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Sacramento, CA
- Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Mesquite, TX
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/9/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Dubuque, IA
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About South Carolina
South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River.
South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868.
South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$66,296 to $88,579
Most Popular Cities in South Carolina for Customer Service Supervisor Jobs
What does a Customer Service Supervisor do?
Customer Service Supervisor in Grand Forks, ND
Hitmarker is run as a free service for the esports community.
January 08, 2020
Customer Service Supervisor in Everett, WA
Let's find out what skills a Customer Service Supervisor actually needs in order to be successful in the workplace.
February 16, 2020
Customer Service Supervisor in Petersburg, VA
Supervisors are sometimes responsible for staffing levels and may be involved in the recruiting and interviewing of customer service team members.
November 29, 2019