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Customer Service Supervisor jobs in Pennsylvania

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Customer Service Supervisor jobs

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Customer Service Supervisor
  • C0503 Waste Industries, LLC
  • Allentown, PA OTHER
  • The Customer Service Supervisor will coordinate, direct, control and monitor the Corporate customer service duties at the home office and provide supervision and leadership to the customer service team. Oversee professional, efficient completion of customer service functions at the home office Corporate call center. Provide backup support to Call Center Manager. Key Responsibilities: Recruit, interview, hire, train and discipline all CSR personnel Consistently coach CSRs and provide monthly or quarterly training to ensure top rated customer service and to ensure continuous improvement Responsible for ensuring CSRs meet their daily goals and metrics Perform semi-annual & annual reviews for employees Coordinate all customer service information and paperwork Work closely with branches to ensure information is communicated regarding reroutes, price increases, mailers Work with branch operational staff to address all service deficiencies Monitor customer and employee complaints and resolve problems as they arise Provide escalation support for Call Center Representatives as it relates to customers billing and service issues and concerns Maintain consistent, prompt, and accurate service levels and performance metrics to promote Total Customer Satisfaction Answer incoming calls from multiple branch locations while following individual branch procedures for taking payments, routing deliveries and services, enrolling customers in e-billing, new services, and cancellations Provide excellent customer service and professionalism to all internal and external customers via in person, telephone, email, or via the web Responsible for development and implementation for process improvements and updates of customer service manual Produce centralized monthly call center analysis & reporting Provide back-up assistance for customer service representative(s) Provide backup support for the Billing Department, review checklists and invoices and coordinate invoice review with CSRs Ensure customer service area is neat and orderly and ensure proper greeting of all visitors Maintain a positive attitude and promote the GFL Environmental image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors Perform other duties and responsibilities as required or requested by management Knowledge, Skills, Abilities and Competencies: Four (4) year Bachelor’s Degree in Accounting, Business, Finance or Computer Science or equivalent required Four (4) to seven (7) years experience in customer service Prior supervisory experience required Ability to create, design and implement solutions to general and specific customer concerns Good interpersonal and supervisory skills Ability to write reports, business correspondence and procedure manuals #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. Son personnel, c’est ce que GFL a de plus précieux. C’est pourquoi nous sommes heureux que vous consultiez ce portail! Nous avons la volonté de vous offrir des perspectives professionnelles exceptionnelles, de laisser sur l’environnement une empreinte positive et d’aider nos employés à réaliser leurs ambitions personnelles. Nous entendons créer les emplois qui sauront vous attirer chez nous. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
  • 1 Day Ago
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Retail Customer Service Supervisor
  • The TJX Companies, Inc.
  • Greensburg, PA PART_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 2 Days Ago
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Customer Service Supervisor
  • Wawa, Inc.
  • Mt. Pocono, PA FULL_TIME
  • Job DescriptionThe Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist stor...
  • 4 Days Ago
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Customer Service Supervisor
  • Wawa, Inc.
  • Williamsport, PA FULL_TIME
  • Job DescriptionThe Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist stor...
  • 5 Days Ago
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Customer Service Supervisor
  • Netcarrier, Inc.
  • Lansdale, PA FULL_TIME
  • EXCITING ENTRY LEVEL TELECOMMUNICATIONS POSITION WITH ROOM FOR GROWTH! NetCarrier Telecom is a leading regional telecommunications provider that offers voice & data solutions to small and medium sized...
  • 6 Days Ago
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Customer Service Supervisor
  • Wawa, Inc.
  • Easton, PA FULL_TIME
  • Job DescriptionThe Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist stor...
  • 9 Days Ago
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Customer Service Supervisor jobs at Popular Companies

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Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Huntsville, AL
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
  • 6/11/2024 12:00:00 AM
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Customer Service Supervisor
  • Floor & Decor
  • Bakersfield, CA
  • ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
  • 6/10/2024 12:00:00 AM
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Customer Service Supervisor
  • Empire Auto Parts
  • Totowa, NJ
  • Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
  • 6/9/2024 12:00:00 AM
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Customer Service Supervisor
  • McKesson Corporation
  • Fort Worth, TX
  • Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
  • 6/9/2024 12:00:00 AM
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Customer Service Supervisor
  • Floor & Decor
  • Sacramento, CA
  • Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 6/9/2024 12:00:00 AM
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Customer Service Supervisor
  • Floor & Decor
  • Mesquite, TX
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
  • 6/9/2024 12:00:00 AM
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Customer Service Supervisor
  • Floor & Decor
  • Salt Lake City, UT
  • ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
  • 6/9/2024 12:00:00 AM
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Retail Customer Service Supervisor
  • PetSmart
  • Dubuque, IA
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM
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About Pennsylvania

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$70,088 to $93,646

Most Popular Cities in Pennsylvania for Customer Service Supervisor Jobs

What does a Customer Service Supervisor do?

Customer Service Supervisor in Grand Forks, ND
Hitmarker is run as a free service for the esports community.
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Customer Service Supervisor in Everett, WA
Let's find out what skills a Customer Service Supervisor actually needs in order to be successful in the workplace.
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Customer Service Supervisor in Petersburg, VA
Supervisors are sometimes responsible for staffing levels and may be involved in the recruiting and interviewing of customer service team members.
November 29, 2019