Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job title: Senior Systems AWS Devloper
Location: Newark, NJ
Required skills:· 5 years of experience as a Systems Analyst or similar role, with a focus on customer-facing applications and trip planner systems within the transportation industry.·
Strong proficiency in programming languages such as C#, Python, or JavaScript, with experience in full-stack development preferred.·
Excellent written, verbal skills are required.·
Experience with Docker and Kubernetes.
Having used ECS or EKS in the past is a plus.·
Proficiency in at least one language from our stack: C#, .net, python· Strong notions of security best practices (e.g. using IAM Roles, KMS, etc.).·
Experience with monitoring solutions such as CloudWatch,
Prometheus, and the ELK stack.·
Previous exposure to large-scale systems design.·
Ability to troubleshoot distributed systems.·
Knowledge of writing infrastructure as code (IaC) using CloudFormation or Terraform.· Experience with building or maintaining cloud-native applications.·
Past experience with the serverless approaches using AWS Lambda is a plus.
For example, the Serverless Application Model (AWS SAM).·
Knowledge of software development life cycle (SDLC) and project management principles.· Solid understanding of software development methodologies, design patterns, and best practices.·
Familiarity with web development frameworks and technologies such as AngularJS, ReactJS, or Node.js.·
Excellent analytical and problem-solving skills, with the ability to translate complex requirements into technical solutions.·
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Regards,
Hameed Shaikh
SpikeIT Global Solutions, Inc.
Phone: 732-743-8526
Email: hameed.s@spikeitglobal.com
Web: www.spikeitglobal.com
Job Type: Full-time
Schedule:
Experience:
Ability to Relocate:
Work Location: In person