Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
ENTRY-LEVEL POSITION TO BE TRAINED TO PROMOTE WITHIN
Affiliated Fire Systems, Inc. is searching for an ASSISTANT FIRE ALARM SYSTEM INSPECTOR for our commercial fire alarm company. For this entry-level position, Affiliated is looking for a responsible, professional & courteous individual with an excellent attitude and a desire for advancement.
The assistant fire alarm inspector will be working together with a lead inspector in providing comprehensive testing & inspection of conventional and computer-based fire alarm systems for our customers throughout the Chicagoland area. Our customers consist of hospitals, high-rises, hotels, office buildings, colleges, school districts, etc. Affiliated will be looking to advance from this position the most capable, ambitious, and professional individuals. There will be a potential for overtime hours paid at time and a half over 40 hours.
Please call and leave a voicemail for David Jackson during the business hours of M-F (8 am-5 pm) at (630) 434-7900 to potentially arrange an interview.
Job Benefits:
Job Requirements:
On-the-job training will be provided along with online classes.
Affiliated is the largest authorized distributor of Gamewell/FCI by Honeywell fire alarm products in the Chicagoland Area. At Affiliated, you will become a member of our team striving for customer satisfaction and ethics in our work quality while maintaining a friendly and professional environment. As with our customers, we have a strong commitment to our employee's satisfaction.
If you are interested in this position and joining our team, please call and leave a voicemail for David Jackson during the business hours of M-F (8 am-5 pm) at (630) 434-7900 to potentially arrange an interview.'
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Work Location:
Work Remotely
Job Type: Full-time
Pay: From $37,440.00 per year
Benefits:
Schedule:
Work Location: Multiple locations