Customer Service Supervisor jobs in Illinois

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

A
Assistant Fire Alarm Inspector
  • Affiliated Customer Service, Inc.
  • Downers Grove, IL FULL_TIME
  • ENTRY-LEVEL POSITION TO BE TRAINED TO PROMOTE WITHIN

    Affiliated Fire Systems, Inc. is searching for an ASSISTANT FIRE ALARM SYSTEM INSPECTOR for our commercial fire alarm company. For this entry-level position, Affiliated is looking for a responsible, professional & courteous individual with an excellent attitude and a desire for advancement.

    The assistant fire alarm inspector will be working together with a lead inspector in providing comprehensive testing & inspection of conventional and computer-based fire alarm systems for our customers throughout the Chicagoland area. Our customers consist of hospitals, high-rises, hotels, office buildings, colleges, school districts, etc. Affiliated will be looking to advance from this position the most capable, ambitious, and professional individuals. There will be a potential for overtime hours paid at time and a half over 40 hours.

    Please call and leave a voicemail for David Jackson during the business hours of M-F (8 am-5 pm) at (630) 434-7900 to potentially arrange an interview.

    Job Benefits:

    • Group Health Insurance
    • 401K Plan
    • Paid Holidays
    • Personal/Sick Days
    • COMPANY VEHICLE (to keep with you at all times with ALL VEHICLE EXPENSES PAID once promoted to Lead Inspector)
    • Company Uniforms (as needed)
    • Orientation & Training
    • Select Online Classes Paid in Full
    • Commission Opportunities
    • Select Industry Certifications Testing fully reimbursed
    • Bonuses Paid for Select Industry Certifications Achieved
    • Encouraged Opportunity for Growth
    • Potential for Overtime Paid at Time and Half Over 40 Hrs per Work Week

    Job Requirements:

    • Must be able to comprehend and follow verbal instructions
    • Must be able to read, comprehend, and follow written instructions and directives
    • Must be able to complete paperwork neatly and accurately
    • Must be able to carry and move equipment /tools weighing up to 75lbs
    • Must be able to work on ladders and occasional lifts
    • Must have a valid driver’s license with a driving record that meets company requirements
    • Must be able to have the flexibility of work hours to include overtime and the possibility of weekend hours
    • Must always be punctual to all appointments
    • Must be eligible to obtain a PERC card (Permanent Employee Registration Card) in which AFFILIATED WILL PAY FOR THE ENTIRE PROCESS including the time needed to accomplish the process.
    • Must have reliable transportation until promoted to lead inspector at which point employee will be provided an all-expenses-paid company vehicle 365/24/7
    • An electronics background is helpful but not necessary

    On-the-job training will be provided along with online classes.

    Affiliated is the largest authorized distributor of Gamewell/FCI by Honeywell fire alarm products in the Chicagoland Area. At Affiliated, you will become a member of our team striving for customer satisfaction and ethics in our work quality while maintaining a friendly and professional environment. As with our customers, we have a strong commitment to our employee's satisfaction.

    If you are interested in this position and joining our team, please call and leave a voicemail for David Jackson during the business hours of M-F (8 am-5 pm) at (630) 434-7900 to potentially arrange an interview.'
    '
    Work Location:

    • Multiple locations

    Work Remotely

    • No

    Job Type: Full-time

    Pay: From $37,440.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Referral program
    • Retirement plan
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work Location: Multiple locations

  • 2 Months Ago

F
Customer Service Supervisor
  • First Staff Services
  • Village, IL FULL_TIME
  • Job DescriptionWork for a leading global industrial distribution company! We are currently seeking an experienced Customer Service/Operations Manager to help us to maintain that commitment as we conti...
  • 2 Days Ago

T
Customer service supervisor
  • TJX Companies, Inc.
  • Sterling, IL FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
  • 11 Days Ago

M
Customer service supervisor
  • Marshalls
  • Sterling, IL FULL_TIME
  • JOB DESCRIPTION All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises tha...
  • 11 Days Ago

T
Customer service supervisor
  • TJ Maxx
  • Algonquin, IL FULL_TIME
  • JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off t...
  • 15 Days Ago

T
Customer service supervisor
  • TJX Companies, Inc.
  • Algonquin, IL FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 15 Days Ago

C
Customer Service Supervisor
  • Comprehensive Logistics Co Inc
  • ** Customer Service Supervisor** **Job Category****:** CLI Jobs **Requisition Number****:** CUSTO02712 Showing 1 locatio...
  • 6/2/2024 12:00:00 AM

F
Customer Service Supervisor
  • Floor & Decor
  • Bakersfield, CA
  • ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
  • 5/31/2024 12:00:00 AM

L
Customer Service Supervisor
  • LA Police Gear
  • Valencia, CA
  • Job Description Job Description Job Summary: A back up supervisor to the customer service department processes orders in...
  • 5/30/2024 12:00:00 AM

P
Retail Customer Service Supervisor
  • PetSmart
  • Weatherford, TX
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM

P
Retail Customer Service Supervisor
  • PetSmart
  • Mansfield, TX
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM

P
Retail Customer Service Supervisor
  • PetSmart
  • Dubuque, IA
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM

P
Retail Customer Service Supervisor
  • PetSmart
  • Memphis, TN
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM

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Retail Customer Service Supervisor
  • PetSmart
  • Wichita Falls, TX
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$71,658 to $95,744

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