Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We’re looking for someone skilled in world class customer service, with great communication skills, a positive attitude, and of course, a passion for Aloha!
This role leads and supports an awesome Customer Service Team, helps to deliver service with Aloha to our customers, & knows how to resolve customer matters like a pro! Ideal candidate will have great interpersonal skills, is team-oriented, and an effective communicator with the ability to think on one's feet.
Our teams' workday looks like this:
Qualifications
Enjoy these benefits:
You will be part of a team oriented crew that enjoys being creative, pursuing personal passions/hobbies, and participating in company volunteer efforts as a collective.
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person