Customer Service Supervisor jobs in Colorado
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Customer Service Supervisor
- The TJX Companies, Inc.
-
Westminster, CO
FULL_TIME
-
Half of the fun of Sierra is the thrill of the find. And the other half is putting the products to use on an actual adventure. Same with working here. It’s an environment of endless possibilities, where everyone is empowered to think on their feet, evolve our processes, and embrace the many opportunities that come with the unknown.
If this sounds like you, come work with us. Come Discover Different.
Posting Notes: Sierra Trading Post Store 0153 || 9360 Sheridan Blvd || Westminster || CO || 80031
Opportunity: Contribute To The Growth Of Your Career.
Leads the frontline to promote a �Highly-Satisfied� customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed- Promotes a �Highly Satisfied� customer experience
- Drives customer loyalty through programs and initiatives
- Addresses customer concerns and issues promptly
- Updates Associates on current customer experience feedback, goals, and company initiatives
- Trains and mentors all Associates on Policies and Procedures
- Provides recognition and constructive feedback on cashier performance
- Maintains and monitors cash controls including change fund
- Adheres to all labor laws and meal and break period policies
- Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
- Audits and approves paperwork
- Maintains cleanliness, recovery, and organizational standards throughout the frontline
- Monitors all frontline equipment, communicating issues to management
- Executes and adheres to Company directives
- Maintains and upholds merchandising standards within the queue-line
- Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
- Ensures proper and timely handling of damages and Mark out of Stock
- Promotes a safe environment, reporting any type of safety hazard in the store
- Other duties as assigned
- High School graduate or equivalent degree preferred
- Available to work flexible schedule including evenings and weekends
- Able to work as a team member
- Excellent interpersonal skills
- Exceptional customer service skills
- Able to lift heavy merchandise with/without reasonable accommodations
- Able to train and provide direction to others
- Able to run a register/handle money
- Must be able to handle confidential information with discretion
- Experience as a coordinator or previous retail/supervisory experience preferred
This position has a starting pay range of $15.42 to $15.92 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applications for this position are always accepted.
At Sierra, we embrace the unknown - and support each other on the journey. Every day is a chance to reinvent what’s possible within our stores. We’re not afraid to scale mountains to Discover Different. That kind of fearless attitude extends throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Homesense.
Discover Different also means that we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: Sierra Trading Post Store 0153 || 9360 Sheridan Blvd || Westminster || CO || [[customString12] - 2 Days Ago
Customer Service Supervisor
- TJX Companies
-
Westminster, CO
FULL_TIME
- Half of the fun of Sierra is the thrill of the find. And the other half is putting the products to use on an actual adventure. Same with working here. It’s an environment of endless possibilities, whe...
- 4 Days Ago
Customer Service Supervisor
- Alliance Door Products
-
Denver, CO
FULL_TIME
- Customer Service Supervisor The building materials industry is a trade that offers long-term stability and career growth opportunities. Alliance Door Products is a community of caring and motivated pr...
- 4 Days Ago
Customer service supervisor
- Envoy Air
-
Aspen, CO
FULL_TIME
- Overview Who we are : Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! C...
- 6 Days Ago
Customer Service Supervisor
- Floor & Decor
-
Highlands, CO
FULL_TIME
- Pay Range$18.60 - $25.70PURPOSEThis position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every cust...
- Just Posted
DTC Customer Service Supervisor
- Fenix Outdoor – North America
-
Louisville, CO
FULL_TIME
- Do you love the outdoors and helping people gear up for adventure?Fenix Outdoor, a world leader in outdoor apparel and equipment, is seeking a passionate Supervisor for DTC Customer Experience to join...
- 14 Days Ago
Customer Service Supervisor jobs at Popular Companies
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Huntsville, AL
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/11/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Bakersfield, CA
- ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
- 6/10/2024 12:00:00 AM
Customer Service Supervisor
- Empire Auto Parts
-
Totowa, NJ
- Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- McKesson Corporation
-
Fort Worth, TX
- Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Salt Lake City, UT
- ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Sacramento, CA
- Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Mesquite, TX
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/9/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Dubuque, IA
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$71,633 to $95,710
Most Popular Cities in Colorado for Customer Service Supervisor Jobs
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