Customer Service Supervisor jobs in Alabama
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Customer Service Supervisor
- LLS Lineage Logistics Services, LLC
-
Attalla, AL
FULL_TIME
- Supervise a variety of general office and customer service activities critical to the daily results of the warehouse operation. KEY DUTIES AND RESPONSIBILITIES Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness Serve as point of contact to receive billing and customer claims Handle escalated customer issues and validate the claims Coordinate with Operations to meet on-time turnaround goals Partner with Operations to prepare regular reports of customer activity Conduct root cause assessment to proactively improve customer services month over month ADDITIONAL DUTIES AND RESPONSIBILITIES MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES) 3 years customer service experience in warehousing and/or distribution environment Excellent verbal and written communication skills with the ability to interact with internal and external customers Excellent problem-solving skills and attention to detail Proficient computer skills, including Microsoft Office Suite Must be able to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility Ability to work a flexible work schedule and shift, including weekends if needed Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year. Vacancies - Working at Lineage Logistics (werkenbijlineagelogistics.nl) Not sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match. At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world. Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day. Working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain. If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain. Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide. As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.
- Just Posted
Customer Service Supervisor
- TJX Companies
-
Hoover, AL
FULL_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- 29 Days Ago
Customer Service Supervisor
- Lineage
-
Attalla, AL
FULL_TIME
- Supervise a variety of general office and customer service activities critical to the daily results of the warehouse operation.Key Duties And ResponsibilitiesSupervise, train, provide performance feed...
- 2 Days Ago
Customer Service Supervisor
- Floor & Decor
-
Homewood, AL
FULL_TIME
- PURPOSEThis position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional...
- 6 Days Ago
Customer Service Supervisor
- Ollie's Bargain Outlet
-
Enterprise, AL
FULL_TIME
- Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and...
- 8 Days Ago
Customer Service Supervisor
- The TJX Companies, Inc.
-
Birmingham, AL
FULL_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- 8 Days Ago
Customer Service Supervisor jobs at Popular Companies
Customer Service Supervisor
- Comprehensive Logistics Co Inc
-
- ** Customer Service Supervisor** **Job Category****:** CLI Jobs **Requisition Number****:** CUSTO02712 Showing 1 locatio...
- 6/2/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Lexington, KY
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 5/31/2024 12:00:00 AM
Customer Service Supervisor
- LA Police Gear
-
Valencia, CA
- Job Description Job Description Job Summary: A back up supervisor to the customer service department processes orders in...
- 5/30/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Weatherford, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Mansfield, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Dubuque, IA
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Memphis, TN
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Wichita Falls, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$64,373 to $86,011
Most Popular Cities in Alabama for Customer Service Supervisor Jobs
What does a Customer Service Supervisor do?
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Let's find out what skills a Customer Service Supervisor actually needs in order to be successful in the workplace.
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Customer Service Supervisor in Petersburg, VA
Supervisors are sometimes responsible for staffing levels and may be involved in the recruiting and interviewing of customer service team members.
November 29, 2019