Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a dynamic Customer Service Manager to lead our team in delivering exceptional service to our clients. The ideal candidate will possess strong leadership skills and a passion for customer satisfaction.
Responsibilities:
- Oversee and manage the customer service team to ensure high-quality service delivery
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints in a professional manner
- Monitor team performance metrics and implement strategies for improvement
- Collaborate with sales and marketing teams to enhance the overall customer experience
- Conduct regular training sessions for staff on customer service best practices
Qualifications:
- Proven experience in a customer service management role
- Strong leadership skills with the ability to motivate and supervise a team
- Excellent communication and interpersonal abilities
- Multilingual proficiency, especially in Spanish, is a plus
- Experience in sales, project management, negotiation, and analysis is advantageous
Joining our team as a Customer Service Manager offers the opportunity to lead a dedicated team in providing top-tier service while honing your leadership skills and contributing to our company's success.
Job Type: Full-time
Pay: $19.25 per hour
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Work Location: In person