Customer Service Manager jobs in Oklahoma
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Customer Service Representative
- D3S Service
-
Oklahoma, OK
FULL_TIME
-
Benefits:
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Location: 501 N Meridian Ave #108 Oklahoma City, OK 73107
Position Type: Full-time
Company Overview:
D3S Service is a dynamic appliance repair company dedicated to providing exceptional products/services and ensuring customer satisfaction. We are currently seeking a passionate and dedicated Customer Service Representative to join our team and help us maintain our high standards of customer support.
Job Summary:
As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries promptly and efficiently. You will play a crucial role in maintaining positive customer relationships and ensuring their overall satisfaction with our products/services. The ideal candidate should possess excellent communication skills, empathy, and a strong desire to help others.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about our products/services, pricing, and policies.
- Assist technicians with placing orders, processing returns, and resolving any issues or concerns they may have.
- Troubleshoot technical problems and provide basic technical support to customers.
- Collaborate with other departments, such as parts and office, to ensure seamless customer experiences.
- Maintain customer records and update information in the database.
- Follow up with customers to ensure their concerns have been resolved satisfactorily.
- Identify opportunities for process improvements and contribute to enhancing overall customer satisfaction.
- Adhere to company policies and procedures at all times.
Qualifications:
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to remain calm and courteous under pressure.
- Problem-solving skills and the ability to think quickly on your feet.
- Proficiency in using customer service software.
- Ability to work in a fast-paced environment and multitask effectively.
Benefits:
- Competitive salary
- Health Insurance
- Dental Insurance
- Paid time off
- 1 Day Ago
Customer service manager
- Hobby Lobby Stores
-
Owasso, OK
FULL_TIME
- New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9 : 00AM to 8 : 00PM and we ...
- Just Posted
Customer Service Manager- Bixby
- GOODWILL INDUSTRIES OF TULSA, INC
-
Bixby, OK
FULL_TIME
- Join our management team as a key holder. Applicant must have prior cash management and supervisory experience. Must be able to work a flexible schedule including mornings, evenings and weekends. Back...
- Just Posted
Office Manager/Customer Service
- Eric Quinnelly-Farmers Insurance Agency
-
JENKS, OK
FULL_TIME
- Job DescriptionWorking in a peaceful, nice office park in Jenks, Oklahoma.Weekdays only, 8:30-5:00 BenefitsPaid Time Off (PTO)Mon-Fri ScheduleHands on TrainingCareer Growth OpportunitiesEvenings OffRe...
- 24 Days Ago
Manager of Customer Service
- Love's Travel Stops & Country Stores
-
Oklahoma, OK
FULL_TIME
- Req ID: 439730 BASIC PURPOSE : The Manager of Customer Engagement will work with department managers and/or manages a group of employees including setting employee schedules, managing completion of wo...
- 4 Days Ago
Manager - Customer Service
- Hirschbach
-
Sapulpa, OK
FULL_TIME
- Duties & ResponsibilitiesProvides services to customers in compliance with contract requirements ensuring on-time deliveries. Communicates all service issues promptly to the customer an elevates issue...
- 7 Days Ago
Customer Service Manager jobs at Popular Companies
Customer Service Manager
- Greenfield Store (University & Greenfield)
-
Mesa, AZ
- 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
- 5/31/2024 12:00:00 AM
Customer Service Manager
- 43rd Ave Store (43rd Ave & Thunderbird)
-
Phoenix, AZ
- 4147 W. Thunderbird Rd. Phoenix Arizona, 85053, +1 (602) 2163915 Starting Pay / $17.00 Hour Position Description: Respon...
- 5/30/2024 12:00:00 AM
Customer Service Manager
- Show Low Store (Show Low, Arizona)
-
Show Low, AZ
- 4470 S. White Mountain Rd. Show Low Arizona, 85901, Starting Pay: $17/Hour Position Description: Responsible for the ove...
- 5/29/2024 12:00:00 AM
Customer Service Manager
- Crossings Store (35th Ave & Southern)
-
Phoenix, AZ
- 3636 W. Southern Ave Phoenix Arizona, 85041, +1 (602) 2163916 Position Description: Responsible for the oversight, leade...
- 5/23/2024 12:00:00 AM
Customer Service Manager
- Raintree Store (Raintree & Hayden)
-
Scottsdale, AZ
- 8053 E. Raintree Dr. Scottsdale Arizona, 85260, +1 (480) 3987647 Position Description: Responsible for the oversight, le...
- 5/20/2024 12:00:00 AM
Customer Service Manager
- Thomas2 Store (32nd St & Thomas)
-
Phoenix, AZ
- 3130 E Thomas Rd Phoenix Arizona, 85016, +1 (602) 2163906 Starting Pay: $17/ Hour Position Description: Responsible for ...
- 5/16/2024 12:00:00 AM
Customer Service Manager
- Dobson Store (Dobson & Guadalupe)
-
Mesa, AZ
- 2039 W Guadalupe Rd Mesa Arizona, 85202, +1 (480) 5304717 Starting pay: $17/ Hour Position Description: Responsible for ...
- 5/14/2024 12:00:00 AM
Customer Service Manager
- MV Transportation
-
Las Vegas, NV
- Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our...
- 4/11/2024 12:00:00 AM
About Oklahoma
Oklahoma is the 20th-largest state in the United States, covering an area of 69,899 square miles (181,040 km2), with 68,595 square miles (177,660 km2) of land and 1,304 square miles (3,380 km2) of water. It lies partly in the Great Plains near the geographical center of the 48 contiguous states. It is bounded on the east by Arkansas and Missouri, on the north by Kansas, on the northwest by Colorado, on the far west by New Mexico, and on the south and near-west by Texas. Much of its border with Texas lies along the Southern Oklahoma Aulacogen, a failed continental rift. The geologic figure defi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$86,973 to $116,497
Most Popular Cities in Oklahoma for Customer Service Manager Jobs
What does a Customer Service Manager do?
Customer Service Manager in York, PA
In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.
February 20, 2020
Customer Service Manager in Allentown, PA
To get started as a customer service representative you will need at least a high school diploma or equivalent.
December 22, 2019
Customer Service Manager in Vineland, NJ
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients.
December 28, 2019