Customer Service Manager jobs in New Jersey

Job title: Project Manager - Information Technology (Newark Light Rail Project Lead)
Location: Newark, NJJob summary: * NJ State Client Innovation seeks a Project Manager for the Connected Assets project on Newark Light Rail.

• Manage Broadband Backbone, Mesh Network, Mobile Edge Compute Devices, and custom microservices.
• Requires strong IT project management, IoT/hardware, and software development lifecycle experience.
• Responsibilities: translate proof-of-concept into requirements, facilitate RFP, select vendors, oversee implementation.
• Collaborate with NJ TRANSIT Operating Agencies and partners to ensure project success.

Roles and Responsibilities:

• Planning
• Lead translation of built architecture into requirements.
• Assist in defining project scope, objectives, and success criteria.
• Manage end-to-end project delivery within scope, budget, resources, milestones, and timeline.
• Identify, assess, and prioritize risks with mitigation strategies.
• Ensure stakeholder interests are aligned and visible.
• Management
• Lead a cross-functional project team (IT professionals, engineers, designers, subject matter experts).
• Align tasks, expectations, and responsibilities.
• Foster a collaborative and innovative environment.
• Develop and manage the budget, tracking expenditures.
• Optimize resource allocation to meet project timelines.
• Develop risk mitigation strategies and contingency plans.
• Stakeholder/Cross-Departmental Communication
• Maintain clear and open communication with stakeholders.
• Provide project updates, status reports, and progress presentations.
• Address concerns, manage expectations, and ensure stakeholder engagement.
• Project Execution
• Oversee daily task execution, resolve conflicts, and ensure timeline adherence.
• Monitor risks, issues, and dependencies, implementing mitigation strategies.
• Adjust progress milestones as necessary to stay on track.
• Quality Assurance
• Define and communicate quality standards for deliverables.
• Implement testing and quality control processes.
• Conduct reviews and audits to ensure best practices.
• Documentation
• Maintain comprehensive project documentation, including plans, reports, and communications.
• Post-Project Evaluation
• Conduct post-project reviews to evaluate success against objectives.
• Identify lessons learned and potential improvements.
• Capture stakeholder and team feedback.

Education, Experience, and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in Transportation, Engineering, and ITS; Professional Engineer (P.Eng/PE) certification is a plus.
• Proven IT Project Manager experience in the transit industry; PMP certification or equivalent.
• Knowledge of project management methodologies, tools, and techniques.
• Experience managing IoT projects integrating hardware and software across multiple locations.
• Transit-specific software and systems experience is a plus.
• Ability to work in matrixed organizations; Cloud and DevOps certifications are a plus.

Regards,

Job Type: Contract

Schedule:

• 8 hour shift

Experience:

• Light rail project: 5 years (Required)

Work Location: In person