Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Summary
Assists a higher level customer service representative in performing duties such as taking special orders providing layaway services resolving routine customer complaints operating a cash register etc.
Duties and Responsibilities :
Assists in taking special orders for authorized merchandise including items from mail order catalogs provides layaway services and resolves routine customer complaints.
Assists in making refunds or exchanging merchandise for authorized patrons checks merchandise for damage or ticket switching ensuring sales receipts are present contacts appropriate personnel to return merchandise to stock.
Completes daily cash reports and ensures proper balance.
Carries out policy of courtesy and service. Exercises tact good manners and courtesy when serving and assisting customers and fellow associates.
Responds to inquiries and provides assistance in a prompt and friendly manner. Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies merchandise sold and services offered.
Performs other related duties as assigned.
GENERAL EXPERIENCE
1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
Last updated : 2024-06-07