Customer Service Director jobs in Illinois

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Accounting Assistant
  • Affiliated Customer Service, Inc.
  • Downers Grove, IL FULL_TIME
  • Qualifications:

    • Basic accounting and good math skills – accounts payable, accounts receivable, billing
    • 2-3 years of related accounting experience
    • Knowledge of prevailing wage helpful but not necessary
    • Good computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and use of accounting software
    • Excellent verbal and written communication skills
    • Exhibit good judgement and a positive attitude
    • Strong organizational skills and attention to details
    • Ability to multi-task
    • Ability to work in a paper and paperless accounting environment
    • Pleasant and professional phone demeanor
    • Ability to work individually and as part of a team
    • All candidates must pass background test prior to employment – Able to secure a PERC card
    • Compensation relative to experience

    Main Job Responsibilities Include:

    • Enter invoices for accounts payable processing, prints checks, scans and labels all invoices
    • Prepare and scan daily bank deposit and reviews customer accounts
    • Track employee time at prevailing wage job sites
    • Prepare, scan and label all weekly employee expense checks
    • Perform billing to customers
    • Responsible for miscellaneous personnel related administrative functions
    • Secure Certificates of Insurance from the insurance company
    • Answer front office phones as needed

    We offer competitive compensation and a comprehensive benefits package with our organization. If you are a motivated individual with a passion for accounting, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

    At Affiliated, you’ll be part of a true team focused on both employee and customer satisfaction. For over 40 years, we have continued to grow for a reason: we have a great mix of experienced, competent and committed employees that are truly valued.

    • Group Health Insurance
    • 401k plan
    • Paid Holidays
    • Paid Time Off

    About us:

    Established in 1983, Affiliated has been proudly providing dependable fire alarm service for over three decades to over 4,000 facilities in the Chicagoland area. The keys to our success have been a commitment to providing timely, competent customer service and maintaining personal relationships with our customers. We know that starts and ends with our staff, so we give our employees the resources they need to be leaders in their field. We prefer to promote from within and this is an economy-proof industry, so you can truly make this a career move.

    Job Type: Full-time

    Pay: $24.00 - $26.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday

    Experience:

    • Accounting: 2 years (Required)

    Work Location: In person

  • 6 Days Ago

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Assistant Fire Alarm Inspector
  • Affiliated Customer Service, Inc.
  • Downers Grove, IL FULL_TIME
  • ENTRY-LEVEL POSITION TO BE TRAINED TO PROMOTE WITHIN Affiliated Fire Systems, Inc. is searching for an ASSISTANT FIRE ALARM SYSTEM INSPECTOR for our commercial fire alarm company. For this entry-level...
  • 2 Months Ago

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Director, Customer Service (Onsite)
  • Misumi USA
  • Schaumburg, IL FULL_TIME
  • This position is responsible for managing the Customer Service department who are tasked with ensuring Misumi meets or exceeds customer expectations. In addition to managing and leading the Customer S...
  • Just Posted

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Service Technician, Compressor Technician - Chicago, IL (South)
  • Atlas Copco Compressors LLC -North America Customer Center
  • Chicago, IL FULL_TIME
  • Service Technician, Compressor Technician - Chicago, IL (South) Functional area: Service Country: United States City: Chicago, IL Company name: Atlas Copco Compressors LLC Date of posting: Apr 11, 202...
  • 1 Month Ago

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Service Coordinator, Compressor Technique - Elk Grove Village, IL 1
  • Atlas Copco Compressors LLC -North America Customer Center
  • Village, IL FULL_TIME
  • Service Coordinator, Compressor Technique - Elk Grove Village, IL 1 Functional area: Service Country: United States City: Elk Grove Village, IL Company name: Atlas Copco Compressors LLC Date of postin...
  • 24 Days Ago

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Customer Service Representative
  • Triple Service
  • Mendota, IL FULL_TIME
  • Full-Time Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened...
  • 22 Days Ago

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Customer Service Director BF84-1746
  • Grnwilmington
  • New York, NY
  • ** Customer Service DirectorLong Island, NY** **Required Experience:** 5+ years HR experience in Food Industry or Consum...
  • 6/11/2024 12:00:00 AM

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Insurance Call Center Customer Service Director
  • Mass Markets
  • Wichita, KS
  • POSITION OVERVIEW MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property ...
  • 6/11/2024 12:00:00 AM

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Customer Service Director
  • Shop LC
  • Austin, TX
  • CUSTOMER SERVICE DIRECTOR Shop LC is seeking an experienced and dynamic individual to join our team as a Customer Servic...
  • 6/8/2024 12:00:00 AM

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Insurance Call Center Customer Service Director
  • MCI Military Recruitment
  • Wichita, KS
  • POSITION OVERVIEW: MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property...
  • 6/8/2024 12:00:00 AM

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Insurance Call Center Customer Service Director
  • MCI Military Recruitment
  • Dallas, TX
  • POSITION OVERVIEW: MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property...
  • 6/8/2024 12:00:00 AM

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Insurance Call Center Customer Service Director
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: Commensurate BENEFITS & PERKS: MANAGEMENT: P...
  • 6/8/2024 12:00:00 AM

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Director of Client Services
  • Forum Group Connecticut, LLC
  • Darien, CT
  • Client Services Director needed for Startup FinTech Investment Platform in Norwalk, CT. Our client provides a one of a k...
  • 6/8/2024 12:00:00 AM

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Insurance Call Center Customer Service Director
  • MassMarkets
  • Wichita, KS
  • POSITION OVERVIEW MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property ...
  • 6/7/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$176,053 to $245,506

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