Customer Segment Manager jobs in the United States

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

You’ll be responsible for uncovering insights about how to improve and transform Verizon’s customer experience, communications, and business decisions. The work you do will inspire us to bring the best solutions to consumers- because of your enhanced understanding of their needs. You’ll design studies, gather primary and secondary research, manage our vendor partners, and ensure that we get the best market insights to drive our decision making. By helping us understand and anticipate customer needs, you’ll be shaping what’s next for us.

The Senior Manager, Customer Marketplace Insights - Local & Segment Marketing role will support a newly formed division of the Verizon Consumer Group focused on marketing to our local regions throughout the US as well as to key growth segments: Latinos, African Americans, and Young Adults.

The ideal candidate will have first hand experience working at a brand or partnering closely with a client that serves one or more of our key growth segments and/or has experience working at or with a brand with a regional marketing approach. 

In this role, you will be responsible for 

• Being a trusted consultant for internal stakeholders to guide their decision making and deliver insights pertinent to their areas of responsibility

• Partnering with leaders to understand key business issues.

• Partnering with marketing and product teams on strategic marketing planning including identifying promotional opportunities and new ways of communicating with customers.

• Being the champion of the customer and providing insight on "why" people do the things they do when interacting with Verizon and how to reconcile differences between customers’ perceptions of the brand and how Verizon wants to be perceived.

• Designing and shaping research designs to yield actionable insights including: Quantitative Research, Qualitative Research, Concept Testing, Conjoint, Max Diff, Choice Models, Segmentation, Tracking, Forecasting, Advanced Analytics.

• Managing research agency partners and research projects from scoping to delivery.

• Synthesizing information from various sources into meaningful insights.

• Presenting actionable recommendations to leaders and influencing decisions across cross-functional teams.

What we’re looking for...

An expert in multicultural insights and research. Digging into lots of data fascinates you and you know its real value is in the insights it provides. You have a consulting approach to really understand research needs and design the right research solution. People trust and value your opinion. You’re able to translate data into narratives, and tailor your presentation and recommendations to the audience function and level to meet their needs. But you’re not just about the numbers - you have a business mindset that makes your recommendations sound and practical.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Consumer or B2B market research experience.

Even better if you have one or more of the following:

• Experience marketing to and/or conducting research among Latinos, African Americans and/or Young Adults (A20-30)

• Experience in localized or regional marketing or market research

• An advanced degree in Market Research, Social Sciences (eg. Psychology, Sociology, etc.) or Business (eg. economics, MBA, etc.) or a certification in Market Research (UGA, etc.)

• Experience at or working alongside a market research agency or related vendor

• Designed small and large scale research projects involving primary and secondary data collection. Ideally, consumer and business research.

• Analyzed data from multiple sources, and provided insights and recommendations tailored to different functions and levels.

• Managed agency vendor relationships including scoping, budgeting, quality and timeliness.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.