Customer Retention Supervisor jobs in Mississippi
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
Supervisor, Customer Relations
- Buckeye Broadband
-
Booneville, MS
FULL_TIME
-
Job Summary
- The Supervisor, Customer Relations provides leadership for the direct supervision of the staff that they are assigned which can include the sales, retention and or collection team members. The Supervisor, Customer Relations will actively promote excellent customer service to every customer or potential customer of the Buckeye Companies. The Supervisor, Customer Relations is responsible for leading and monitoring the daily activities of the division and the direct coaching, support, training, and performance evaluations of their assigned team members. The Supervisor, Customer Relations is required to be available to the needs of the entire division and to uphold a positive attitude and feeling of well-being in the division and within the department. The Supervisor, Customer Relations is responsible for actively achieving the goals of the division, department, company, and personal professional goals assigned.
- The Supervisor, Customer Relations team is responsible for recognizing inaccuracies and identifying problems in the information being provided to customers regarding packaging, billing of services and general information and will report all notable issues to the Manager, Customer Service as quickly and efficiently as possible.
- The Supervisor, Customer Relations reports directly to the Manager, Customer Service Call Center. Direct reports to the Supervisor, Customer Relations may include Customer Service Sales and Retention Representatives, Lead CRSs and Collections Representatives.
The Supervisor, Customer Relations is accountable for the following items:- Monitoring the daily work activities of the Customer Service Sales/Retention and Collection employees;
- Coaching and motivation of their assigned team to meet and exceed where possible the standards of performance, including but not limited to sales/retention subscriber numbers, revenue, and non-pay monthly budget.
- Provide overall support to all Customer Operations Employees with an inhouse and remote staff.
- Timely notification and follow-up to team regarding new/updated policies and procedures;
- Availability for customer escalations as needed/requested by division employees or as requested by a customer.
- Immediate and consistent recognition of positive forces on assigned team;
- Immediate and consistent discipline of all employees on assigned team;
- Fair and unbiased treatment of all company employees
- Consistency in the implementation of all practices and procedures within the team
- Working as a member of the team to meet the performance standards of the Customer Operations Department.
- Following and enforcing the Company’s policies and procedures, including the EEO guidelines, at all times
- Actively promoting the sale, service, and retention of the company’s service to our customers and staff;
- Actively pursuing the unauthorized use of the company’s services;
- Encouraging and enforcing positive forces within the department, leadership skills within the department, and above average job performance within the department;
- Timely and accurate completion of employee performance evaluations;
- Planning, implementing, and monitoring of employee recognition programs for assigned team;
- Working towards the successful completion of annual personal, department and company goals;
- Insuring the confidentiality of all customer information;
- Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
- Performing any miscellaneous department duties as needed.
Education and Experience- High School Diploma – Required
- Previous experience in management or a supervisory position with sales, retention, and collections – Preferred
- Minimum of 1 year of customer service experience – Required
- Ability to perform the essential job functions of the Lead CSR – Required
- Possess strong interpersonal and communication skills, along with an approachable, confident, and supportive management style- Preferred
- Agile – Embraces change; adaptable and flexible; sense of urgency;
- Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
- Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
- Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
- Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.
- Delivers Results – Strategic Planning & Execution; Makes decisions in the best interest of the Company; Knows and responds to business climate; Manages ambiguity
- Develops Employees – Coaches; Empowers; Engages; Mentors; Teaches
- Displays Leadership: Is a role model; Communicates vision; demonstrates emotional maturity; manages risks; is resilient; demonstrates business acumen.
- Integrity/Ethics/Confidentiality – Acts consistently with personal standards of ethical judgment. Acts to protect and does not violate or compromise confidential information. Appropriately and consistently complies with policies and procedures. Deals with others in a straightforward and honest manner.
- Interpersonal Skills – Has good listening skills, builds strong service, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
- Job Knowledge – Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
- Knowledge and experience with Microsoft Office programs
- Ability to maintain confidentiality of sensitive information
- Punctuality and good attendance;
- Reliable means of transportation at all times;
- Valid driver’s license and driving record that meets company standards at all times;
- Background record that meets Company standards;
- Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
May include walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 25 lbs. may be occasionally needed.
WORKING CONDITIONS- The Supervisor, Customer Relations is a salaried exempt position. The Customer Operations division is in operation seven days a week, 24 hours a day. The regular working hours may vary to accommodate the needs of the department.
- The Supervisor, Customer Relations is required to drive on the job as needed and is subject to regular MVR checks. She/he must maintain a valid driver's license and maintain a driving record that meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their supervisor.
- The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
- The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.
- The hours for the position are 9am-6pm Monday-Friday, however flexibility is key since the department operates from 8am-9pm cst Monday-Friday and Saturday’s 8am-5pm cst.
- Must reside in the Maxxsouth footprint.
- 9 Days Ago
Supervisor, Customer Relations
- MaxxSouth Broadband
-
Booneville, MS
FULL_TIME
- JOB SUMMARY The Supervisor, Customer Relations provides leadership for the direct supervision of the staff that they are assigned which can include the sales, retention and or collection team members....
- 10 Days Ago
Full-Time Customer Service Supervisor
- Kohl's
-
Flowood, MS
FULL_TIME
- About The RoleIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, c...
- 9 Days Ago
Full-Time Customer Service Supervisor
- KOHLS
-
Flowood, MS
FULL_TIME
- About the RoleIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, c...
- 10 Days Ago
Supervisor-Customer Service - CAH AT Patient Financial Services
- Baptist Memorial Health
-
Kosciusko, MS
FULL_TIME
- Summary Responsibilities Requirements, Preferences and Experience About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassio...
- 8 Days Ago
Customer Experience Supervisor II - Turtle Creek Mall
- CMC Markets
-
Hattiesburg, MS
FULL_TIME
- General DescriptionGeneral Description:As the Customer Experience Supervisor II - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on cus...
- 8 Days Ago
Customer Retention Supervisor jobs at Popular Companies
WIC Outreach/Retention Supervisor
- Adelante
-
Phoenix, AZ
- WIC Outreach/Retention Supervisor Job Details Job Location Adelante Healthcare Center Support Office - Phoenix, AZ Posit...
- 6/11/2024 12:00:00 AM
Student Athlete Development and Retention Coordinator
- University of Southern Indiana
-
Evansville, IN
- Title: Student Athlete Development and Retention Coordinator Division: President's Office Department: Athletics FLSA Sta...
- 6/11/2024 12:00:00 AM
Career Services Coordinator
- DUNWOODY COLLEGE OF TECHNOLOGY
-
Minneapolis, MN
- Job Details Job Location Dunwoody College of Technology - Minneapolis, MN Position Type Staff Education Level 4 Year Deg...
- 6/11/2024 12:00:00 AM
NURSE RETENTION COORDINATOR
- Cape Fear Valley Health
-
Cape Fear, NC
- NURSE RETENTION COORDINATOR DEPARTMENT: Nursing Administration CLASSIFICATION: Exempt $20,000 sign-on bonus plus relocat...
- 6/8/2024 12:00:00 AM
Retention Coordinator
- COTS
-
Burlington, VT
- Job Description Job Description The COTS Retention Coordinator is responsible for the day-day-management of the COTS Ret...
- 6/8/2024 12:00:00 AM
Retention Specialist - Rolla
- East Central College
-
Rolla, MO
- East Central College has opening for a full-time Retention Specialist at the Rolla location responsible for providing re...
- 6/8/2024 12:00:00 AM
Academic Success & Retention Coordinator
- Access Dubuque
-
Dubuque, IA
- Academic Success & Retention Coordinator **Loras College** 1 Positions ID: 05.17.24 Posted On 05/17/2024 **Job Overview*...
- 6/7/2024 12:00:00 AM
Electronic Record Retention Coordinators: CDS SA NOW HIRING
- CDS in Texas
-
San Antonio, TX
- Job Description Job Description Hiring AA Record Retention (E-REC) Coordinators in San Antonio 78201 $15-$17 Monday – Fr...
- 6/7/2024 12:00:00 AM
About Mississippi
Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas.
In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake.
Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$53,416 to $76,689
Most Popular Cities in Mississippi for Customer Retention Supervisor Jobs
What does a Customer Retention Supervisor do?
Customer Retention Supervisor in Columbus, MS
Leads, coaches, and mentors a team of Customer Retention Reps responsible for assessing customer situations requesting disconnects, resolving customer concerns, retaining customers and providing best in class service to customers.
January 03, 2020
Customer Retention Supervisor in Manchester, NH
Workers instinctively back each other up in order to maximize the experience for you; the customer.
February 13, 2020
Customer Retention Supervisor in New Britain, CT
It is hard to imagine any place of business where workers have no impact on customers, so the ability to maintain and grow trust is good for both the top and bottom line.
February 20, 2020