Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
We are supporting a family-owned main dealer based in Truro with their requirement for a CUSTOMER RETENTION EXECUTIVE .
This role is key to ensuring the dealership’s customers are regularly contacted to ensure their satisfaction and to make them aware of relevant products and services offers.
Regular activities will include :
Candidates should ideally come from a motor industry customer-facing background. However, those from any form of physical and telephone customer relations background are also welcome to apply.
You’ll need to be well presented, well spoken with good organisation skills and resilience.
This is a new role in the business. You’ll be working a 5-day week (with the possibility of Saturdays offset by a weekday off in lieu).
You’ll receive a competitive basic salary with additional bonus linked to the successful booking of appointments and the dealership’s overall customer satisfaction results.
Last updated : 2024-05-16