Customer Retention Representative jobs in New Jersey
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
Senior Customer Retention Strategist
- Samsung Electronics America
-
Ridgefield, NJ
FULL_TIME
-
Position Summary
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.
People | Excellence | Change | Integrity | Co-prosperity
We are currently seeking a Senior Customer Retention Strategist to join our dynamic team in Ridgefield Park, NJ. The Senior Customer Retention Strategist will be responsible for customer retention strategy and oversight for Visual Experience Transformation (VXT), Samsung’s content management software solution. This person will be accountable for churn rates and tasked with maximizing the customer experience through process optimization, support resource performance management, and product roadmap influence. The role is accountable for the VXT support experience of ALL customers, from SMB to large enterprise, and will be required to operate nuanced support management processes accordingly.
Role And Responsibilities
Essential Duties:- Identify causes of dissatisfaction in software support operation and implement improvement plans.
- Define key customer retention and support performance metrics, then build a plan for weekly monitoring. Manage accountability mechanisms with parties delivering support, including but not limited to Network Operations Center (NOC), Product Operations in HQ, and Customer Service.
- Create and manage differentiated customer satisfaction strategies for various market segments. Ensure key customers are well supported by their designated account representatives.
- As the business stakeholder for customer escalations, engage directly with key customers on occasion to deescalate and collect VOC.
- Develop a deep understanding of the user experience and influence product development and product management leadership to prioritize needed features.
- Build and manage a data collection plan to improve advance customer satisfaction risk sensing.
Necessary Skills / Attributes:- Process-oriented and data-driven
- Leadership and collaboration skills to drive performance laterally within the organization
- Knowledge of call center management and performance metrics
- Experience working in cloud software product support
- Supreme soft skills and ability to deescalate
- Strong utilization of MS Excel and Visio
- SLA Improvement
- UX Experience
- Program Management
- Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
- Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
- Just Posted
Customer Retention Specialist
- Slice Merchant Services
-
Holmdel, NJ
FULL_TIME
- Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions t...
- 9 Days Ago
Customer Retention Specialist
- American Dream Auto Protect
-
Edison, NJ
FULL_TIME
- Job Duties:- Conduct outbound calls to existing customers to discuss their needs and promote retention- Provide exceptional customer service by addressing customer inquiries and resolving issues- Util...
- 19 Days Ago
Senior Customer Retention Specialist (Work from Home)
- Varsity Tutors
-
Newark, NJ
FULL_TIME
- Overview: Varsity Tutors, a Nerdy company, is looking for Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative techno...
- 8 Days Ago
Oracle Cloud Architect
- IT Customer Service - POST
-
Newark, NJ
CONTRACTOR
- Job Title: Oracle Cloud Technical Solution ArchitectLocation: Newark, NJ Key Responsibilities:Experience designing robust and scalable solutions on the Oracle Cloud platform to meet client requirement...
- 23 Days Ago
Project Manager (Light Rail Project)
- IT Customer Service - POST
-
Newark, NJ
CONTRACTOR
- Job title: Project Manager - Information Technology (Newark Light Rail Project Lead)Location: Newark, NJJob summary: * NJ State Client Innovation seeks a Project Manager for the Connected Assets proje...
- 1 Day Ago
Customer Retention Representative jobs at Popular Companies
Bilingual Customer Retention Representative - Remote
- PREMIER
-
Sioux Falls, SD
- Location: Sioux Falls, SD Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $15.00-$17.50/...
- 6/2/2024 12:00:00 AM
Bilingual Customer Retention Representative - Remote
- Premier, Inc.
-
North Sioux City, SD
- Location: Dakota Dunes, SD Shift: Evenings, Weekends Job Status: Full-Time and Part-Time Pay: $15.00-$17.50/hour startin...
- 6/2/2024 12:00:00 AM
Customer Retention Specialist
- Crown Castle USA, Inc.
-
Canonsburg, PA
- Customer Retention Specialist - CUSTO011096 DESCRIPTION/RESPONSIBILITIES: Position Title: Customer Retention Specialist ...
- 6/2/2024 12:00:00 AM
Customer Retention Specialist (REMOTE)
- Feyer&Associates
-
Rapid City, SD
- We are looking for a motivated and empathetic Remote Customer Retention Specialist to join our team. As a Customer Reten...
- 6/2/2024 12:00:00 AM
Customer Relationship Specialist IIS
- Finance of America
-
Charlotte, NC
- ** Customer Relationship Specialist IIS** **Job Category****:** Operations **Requisition Number****:** CUSTO003370 Showi...
- 5/31/2024 12:00:00 AM
Customer Retention Specialist
- Mr. Rooter of Cook County
-
Hoffman Estates, IL
- If you have a cordial , customer friendly voice, a self driven attitude , organized , a great communicator and records h...
- 5/30/2024 12:00:00 AM
Customer Retention Specialist
- Kings III Emergency Communications
-
Coppell, TX
- Job Type Full-time Description Customer Retention Specialist Top 100 Workplace in Dallas: Kings III is honored to have b...
- 5/30/2024 12:00:00 AM
Customer Retention Representative
- Cox Communications, Inc.
-
Oklahoma City, OK
- Youll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steeri...
- 5/29/2024 12:00:00 AM
About New Jersey
New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River.
New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$38,030 to $49,171
Most Popular Cities in New Jersey for Customer Retention Representative Jobs
What does a Customer Retention Representative do?
Customer Retention Representative in Shreveport, LA
The Client Experience Group will build customer loyalty by using personal touchpoints, offering unique experiences, and communicating clearly and effectively.
January 16, 2020
Customer Retention Representative in Middlesex, NJ
Identify and resolves customer issues through creative sales techniques.
December 03, 2019
Customer Retention Representative in Grand Rapids, MI
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment.
December 27, 2019