Customer Retention Manager jobs in Oklahoma
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
Customer Retention Representative
- CCC CoxCom, LLC
-
Oklahoma, OK
FULL_TIME
- Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $12.50 - $18.75/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $20,400.00. Job Description Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you’ll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you’ll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we’re hiring a Customer Retention Representative The Customer Retention Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am – 10pm, Mon – Fri and 8am – 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program. As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual salary amount of $51,558. This reflects the fulltime hourly base rate of at least $15.00 and target commission is $1,700 a month. Employees also receive a ramp period of 2 months to adjust to commission earnings. You must live within the area of Oklahoma City, Ok and be willing to train and work in the call center after graduation. What You’ll Do You’ll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us You’ll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services. Along the way, you’ll also reaffirm the needs of each customer’s household and influence or solidify the why Cox products and services satisfy their needs. You’ll upsell, cross-sell, and work to retain every customer with whom you interact You’ll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course) You’ll use our customer database to tailor solutions and help customers understand their billing What’s In It For You? How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here: Who You Are You’re a persistent and resilient individual, who understands that change is a part of every salesperson’s life, and you not only adapt, but look forward to change. You’re driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you’re not afraid to talk about price or the competition, because you know your offer has value. You’re a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn’t always know what’s available to them, so digging deep and understanding their needs is more valuable than just taking their order. Qualifications: Minimum High school diploma, GED, or relevant work experience Effective communication skills Excellent computer skills Demonstrated ability to multi-task Excellent interpersonal skills to work effectively with teams Excellent ability to persuade others through indirect influence Ability to seek out opportunities and take initiative with little or no direction Demonstrated capacity to thrive in a high-change, often ambiguous business environment Ability to establish customer relationships in a fast-paced environment Preferred Experience in the telecommunications industry 1 years in a sales quota or retention environment 2 years’ experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Join the Cox family of businesses and make your mark today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
- 16 Days Ago
Customer Retention Representative
- Cox Communications
-
Oklahoma, OK
FULL_TIME
- Job Description Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships th...
- 20 Days Ago
Customer Retention Representative
- Cox Communications
-
Nicoma Park, OK
FULL_TIME
- Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us.Through building meaningful relationships through each custom...
- 24 Days Ago
RETENTION PRODUCT MANAGER
- Global Holdings Tulsa Llc
-
Tulsa, OK
FULL_TIME
- We are building a new product technology team to build and enhance our CRM product with modern agile best practices. As a Product Manager, you will be responsible for delivering brand-new products/cap...
- 18 Days Ago
RETENTION PRODUCT MANAGER
- GLOBAL HOLDINGS TULSA LLC
-
Tulsa, OK
OTHER
- Job Details Job Location: Global Holdings LLC - Tulsa, OK Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Job Category: Product Management DescriptionWe are building ...
- 21 Days Ago
Client Manager, Payroll+ HCM Retention
- Global Payment Holding Company
-
Oklahoma, OK
FULL_TIME
- Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningf...
- 2 Days Ago
Customer Retention Manager jobs at Popular Companies
Customer Retention Manager
- AutoZone, Inc.
-
Elk Grove, CA
- Position Summary: The Customer Retention Manager plays a key role in shaping the overall customer experience, promoting ...
- 6/11/2024 12:00:00 AM
JV Acquisition Specialist
- Homes 4 Dinero LLC
-
Rockville, MD
- Job Description Job Description Homes 4 Dinero is looking for highly motivated and self-driven Sales Representatives to ...
- 6/11/2024 12:00:00 AM
Customer Retention Manager
- ALLDATA
-
Elk Grove, CA
- Position Summary: The Customer Retention Manager plays a key role in shaping the overall customer experience, promoting ...
- 6/10/2024 12:00:00 AM
Retention Manager, Broker Connect - Princeton, NJ/Hunt Valley, MD
- Coface
-
Hunt Valley, MD
- Making Trade Happen Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corpo...
- 6/10/2024 12:00:00 AM
Inside Sales: Client Retention Manager
- LexisNexis
-
Dayton, OH
- Job Description Job Description Be part of something bigger. You don’t need a cape or a mask to help bring truth, justic...
- 6/10/2024 12:00:00 AM
Automotive Paint Direct Sales Representative
- Sherwin-Williams
-
Los Angeles, CA
- Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever ...
- 6/10/2024 12:00:00 AM
Customer Acquisition Manager
- GARDENERS SUPPLY GROUP
-
Burlington, VT
- Job Details Job Location Intervale - Burlington, VT Position Type Full Time Education Level 4 Year Degree Travel Percent...
- 6/9/2024 12:00:00 AM
Records Retention Manager - Contract
- Simplex
-
Austin, TX
- Job Description Job Description We are working with a government agency in Austin Texas to find Records Retention Manage...
- 6/7/2024 12:00:00 AM
About Oklahoma
Oklahoma is the 20th-largest state in the United States, covering an area of 69,899 square miles (181,040 km2), with 68,595 square miles (177,660 km2) of land and 1,304 square miles (3,380 km2) of water. It lies partly in the Great Plains near the geographical center of the 48 contiguous states. It is bounded on the east by Arkansas and Missouri, on the north by Kansas, on the northwest by Colorado, on the far west by New Mexico, and on the south and near-west by Texas. Much of its border with Texas lies along the Southern Oklahoma Aulacogen, a failed continental rift. The geologic figure defi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$81,220 to $110,315
Most Popular Cities in Oklahoma for Customer Retention Manager Jobs
What does a Customer Retention Manager do?
Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019