Customer Insights Analyst jobs in Kansas

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

WHAT YOU'LL DO

As a Sr Analyst Market Insights you will be a critical member of the Marketing team and support the optimization of our go-to-market plans via the collection, analysis, synthesis and interpretation of market and competitive data into actionable insights. You will work cross-functionally with a wide variety of stakeholders, including marketing, product, sales, finance and data analytics. The ideal candidate is a strategic thinker and an information virtuoso dedicated to deciphering the domains of our markets and business competition. Understanding our markets and gaining a competitive edge is vital to our business success. 

WHERE YOU’LL WORK

This position will work a hybrid schedule from our Burlington, MA or Leawood, KS office location preferred. Remote will be considered within the United States.

HOW YOU’LL SPEND YOUR TIME

• Research, analyze, synthesize and present thorough customer, industry, and market trends across categories and products to inform go-to-market plans.
• Support the curation of primary and secondary intelligence and develop proactive and on-demand deliverables. Lead selective research projects, overseeing agencies and research partners as needed.
• Provide key insight into competitors within the market by using primary and secondary research tactics.
• Create quarterly executive-level market and competitive summaries.
• Work with all cross-functional teams to identify, monitor and mine internal and external data to help influence our product marketing and go-to-market strategies across all channels.
• Participate in enrollment forecasting and market opportunity analysis.
• Monitor competitors and review win/loss data to identify trends that may affect retention and sales.

WHAT YOU'LL NEED

• Bachelor’s degree in business administration, marketing or related field
• Minimum 5 years related experience
• Strong research and verbal and written communication skills with experience preparing and presenting content at the executive level
• Exceptional ability to construct narratives around data
• Ability to collaborate with multi-disciplinary teams
• Investigative curiosity and thrives on driving actionable results
• Ability to work independently
• Strong analytical skills with the ability to interpret data and insights to draw meaningful conclusions
• Excellent research abilities, with a keen eye for detail and accuracy
• Experience leading qualitative and quantitative market research including vendor management

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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