Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products. We are hiring Customer Experience Representatives to join our team! Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings.
We are passionate about what we do at Pella Mid-Atlantic, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us!
Position Overview:
The Customer Experience Specialist will be the first touch point for Pella Mid-Atlantic customers offering a world class experience. If you are someone who thrives on healthy competition and the drive to succeed this position is for you! The Customer Experience Specialist will make outbound sales calls, answer, and respond to inbound calls and internet inquires providing product knowledge and setting appointments. This position will also confirm all appointments, reengage past customers and reschedule cancelations. We are looking for employees that love customer service, sales (of any kind), and are persuasive and engaging on the phone. The Customer Experience Specialist position gives you a great foundation of Pella Mid-Atlantic knowledge to begin your career with the company. We are open 7 days a week, this position requires a scheduled shift of one weekend day per week.
Responsibilities/Accountabilities:
Skills/Knowledge
Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company.
Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.