Essential Duties and Responsibilities:

• Ensure all day to day operations are operating within the procedures set forth by the company. These operational categories include recruiting, hiring, security licensing, training, scheduling, event day operations and administrative responsibilities.
• Under the direction of Area Manager / Regional Director, responsible for creation of staffing estimates – tracking estimated cost vs. actual cost; review of contracts for compliance; supervision of company labor and subcontractors; ensuring accurate payroll, invoices and timely collections
• Suggest operation strategies to Area Manager / Regional Director that improve execution and provide additional value in a cost-effective manner; seeks to continuously improve the state of account(s) while safeguarding the company
• Effectively communicate goals to the game-day operations team and communicate with the wider organization, where applicable, and maintains accurate and up to date records necessary for processing of internal and external reports
• Proactively communicate with and seek feedback from all customers. Seek to continuously improve customer satisfaction; meet with customers on a regular basis to ensure we are meeting their needs; share updates with leadership
• Supervise and coach subordinates in a manner that maintains morale, skills proficiency and productivity. Managerial responsibilities include but are not limited to mentoring, coaching and developing subordinates; planning, assigning and directing work. Recruit and train team members as required by business needs
• Responsible for the accurate (within 98%) and timely completion of all payroll records at designated account(s)
• Responsible for accurate and timely scheduling of staff, ensure all open position(s) are filled within 96 hours of shift start time at designated account(s)
• Adhere to budget(s) set forth including, but not limited to; overtime percentages (below 2%), labor percentages, profit rate, open post rate, revenue within account(s)
• On-call weekends/evenings, outside of core business hours as needed