CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Position Type
Full-time/Exempt
Salary Range
$55,000 - $68,000/year
In alignment with the mission and vision of the YMCA of Honolulu, the Senior Program Director collaborates closely with fellow YMCA team members under the leadership of the Program Executive Director of Teens & Young Adults. This pivotal role assumes primary responsibility for the management and dynamic development of our afterschool and summer teen programs spanning the entire Association. Tasked with ensuring the seamless delivery of top-tier programs and services, the Senior Program Director operates with precision, adhering to established policies and procedures while strategically advancing the Association's overarching goals. Key duties encompass the cultivation of a thriving team culture through effective leadership and professional development, driving program retention and expansion initiatives, and adeptly managing reports and expenses. Additionally, the Senior Director plays a central role in fostering and fortifying invaluable relationships and partnerships with educational institutions, colleges, and community organizations, thus facilitating the design and implementation of impactful opportunities at the Y.
This position and its pay are dependent on the availability of funds and continuation of the contracted program. The current contract provides programming for June 2024 - July 2025 with the likely possibility of extension for an additional two years (until July 2027).
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