Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions. Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency. Being a Credit Card Operations Manager ensures that credit card operations group is staffed at appropriate levels and operates within budget. Requires a bachelor's degree. Additionally, Credit Card Operations Manager typically reports to a head of a unit/department. The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
OVERVIEW
Union Pacific Streamliner Federal Credit Union (UPSFCU) is seeking a dynamic and experienced leader to join our credit union to serve as Credit Union Operations Manager. UPSFCU is a financial cooperative based in Omaha, NE with membership open to employees of Union Pacific Corporation and their families.
PURPOSE OF POSITION
Responsible for assisting the credit union President & Chief Executive Officer in the overall management of the credit union. As a member of the senior management team, responsible for ensuring financial stability and member satisfaction commensurate with the best interest of the members, the employees, and the credit union.
ESSENTIAL DUTIES & RESPONSIBILIES
Member Service Delivery
Manage transactional and member services across all service platforms: in-person, online/mobile, contact center, ATM and shared branch network. Coach credit union staff and coordinate services with third party partners.
Member Payment Solutions
Manage member payment solutions including debit, credit, ACH, and real-time/near real-term payment solutions. Coordinate services with third party partners and manage integration across member service platforms.
Financial Management
Assist the President/CEO with ongoing financial management of the credit union and liaison with third party partners.
Administration
Manage credit union and branch administrative needs; coordinate purchase of equipment and supplies; manage security and access to credit union systems. Assist with bond claims, audits and periodic NCUA exams.
Compliance Management
Responsible for ongoing review of laws and regulations that impact the credit union’s compliance requirements, with emphasis on the Bank Secrecy Act, OFAC and the Patriot Act. Provide and document required compliance training for staff and volunteers. Oversee various internal audits and assist in updating credit union policies & procedures. Prepare required regulatory submissions.
Information Technology
Work with third-party IT partners and core processor vendor to insure access to service platforms for staff and members onsite or remotely. Manage Business Continuity Plan with ongoing updates and periodic testing.
QUALIFICATIONS (Preferred)