Credit and Collections Supervisor jobs in the United States
Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Credit and Collections Supervisor jobs
Credit Resolution Collections Supervisor
- PenAir Credit Union
-
Pensacola, FL
FULL_TIME
-
Company Description
Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.
PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $3.0 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida.
Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.
Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?
The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.
Holistic Amenities- Up to $15K available for continuing education
- Student Loan Paydown
- Adoption Assistance Reimbursement
- Wellness Programs
- Gym membership reimbursement
- Formal Career Development Resources
- Financial Wellness Resources
- Purchase assistance with computers and fitness equipment
- Generous PTO Plan—20 days for new hires
- Paid Maternal & Parental Leave
- Competitive Retirement Plan
- Competitive medical, dental & vision plans
- Company paid Telehealth services
- Company paid Short Term Disability
- And more……….!
Collections Supervisor Role
To supervise the overall collection processes of the Credit Resolution Department; ensuring team members are following policies and procedures in accordance with all regulatory requirements. Responsible for maintaining a cohesive team that provides an excellent member experience while collecting amounts due to the credit union.
Essential Functions & Responsibilities
E
40%
Supervises day to day activities of the Collection Team, by providing overall direction to staff, ensuring queues and phone volumes are maintained, daily reports are complete, repossessions and charge offs are completed in a timely manner.
E
15%
Develops staff by using coaching techniques to maintain a consistent member and business partner experience. Performs monthly one on one sessions with staff to maintain an expected plan for strategic goals and overall department performance.
E
10%
Reviews charge off and repossession requests and processes the approval in a timely manner.
E
10%
Oversees the courtesy pay and force placed insurance programs and ensure timely placement of insurance and charge off for negative accounts.
E
10%
Reviews delinquent accounts and TDR recommendations to ensure appropriate calculations/recommendations are made for the ALLL and TDR committee.
E
5%
Compiles and analyzes information to prepare required reports for other departments, Allowance committee, TDR committee, and Board of Directors. Responsible for identifying all trends associated with collection and charge off.
E
5%
Participates on various project teams to assist with efficiency efforts and new products.
N
5%
Performs other job related duties as assigned.
Performance Measurements
Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands.
Provide professional, timely, and accurate service and support to all members and associates
Develop recommendations for cost efficiencies and enhancements to policies, procedures, and processes by monitoring trends in collections.
Give and receive feedback from employee quarterly, completing performance reviews within the prescribed timeframe
Demonstrate knowledge with credit union policy and all federal and state regulations
Regular reliable attendance.
Demonstrate behaviors consistent with the Pen Air Core Values.
Experience
Knowledge and Skills:
Three years to five years of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills
Knowledge of CU policies and procedures
Knowledge of lending and collection processes and law
Ability to operate Windows based computer system and basic office equipment
Ability to supervise others by delegating, coaching, and motivating
Ability to multitask
Good leadership skills
Strong oral and written communication skills
Attention to detail
Ability to work in stressful situations
Physical Requirements
Light or low amount of physical exertion
Work Environment
No adverse environmental working conditions noted. - 5 Days Ago
Credit/Collections Supervisor/Manager
- Robert Half
-
Huntersville, NC
PER_DIEM
- Overview:As a Business to Customer Collections Manager, you will be responsible for overseeing and managing the entire collections process for business-to-customer transactions. This role requires a s...
- 19 Days Ago
Credit/Collections Supervisor/Manager
- Robert Half
-
Woodland, CA
PER_DIEM
- We are in search of a detail-oriented Credit and Collections Supervisor/Manager to join our team in Woodland Hills, California This HYBRID (3 days work from home) role entails managing credit and coll...
- 19 Days Ago
Credit & Collections Supervisor
- R.S. Hughes Co, Inc
-
Cypress, TX
FULL_TIME
- Imagine a company that recognizes excellence not only in the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of qual...
- 25 Days Ago
Credit & Collections Supervisor
- Panasonic Corporation of North America
-
Bridgeton, MO
FULL_TIME
- As a leader as on the Finance team, this role is accountable for the personnel, processes, systems, and policies that manage Hussmann's Credit and & Collections function. The objective of this role is...
- Just Posted
Credit/ Collections Supervisor/Manager
- Robert Half
-
Fishers, IN
FULL_TIME
- We are offering a contract to hire employment opportunity for a Credit/Collections Supervisor/Manager in the security industry, based in Fishers, Indiana. This role involves leading a team of collecti...
- Just Posted
Credit and Collections Supervisor jobs at Popular Companies
Hospital Admissions Rep - Graveyard Shift, Part Time, Onsite
- Guidehouse
-
Los Angeles, CA
- Job Family: Admitting Representative Travel Required: None Clearance Required: None What You Will Do: The Hospital Admis...
- 5/27/2024 12:00:00 AM
Hospital Admissions Rep - Varied Shift, Part Time, Onsite
- Guidehouse
-
Los Angeles, CA
- Job Family: Admitting Representative Travel Required: None Clearance Required: None What You Will Do: The Hospital Admis...
- 5/27/2024 12:00:00 AM
Hospital Admissions Rep - VARIED Swing Shift, Part Time, Onsite
- Guidehouse
-
Los Angeles, CA
- Job Family: Admitting Representative Travel Required: None Clearance Required: None What You Will Do: The Hospital Admis...
- 5/27/2024 12:00:00 AM
Hospital Admissions Rep - Full Time, Afternoon to Evening (Swing) Shift, Onsite
- Guidehouse
-
Los Angeles, CA
- Job Family: Admitting Representative Travel Required: None Clearance Required: None What You Will Do: The Hospital Admis...
- 5/27/2024 12:00:00 AM
Weekend Delivery Driver - Los Angeles, California
- Flower Company
-
Los Angeles, CA
- **Weekend Delivery Driver** * Los Angeles, CA * Part-Time * Fulfillment Operations * Weekend Delivery Driver FLOWER CO. ...
- 5/27/2024 12:00:00 AM
Medical Assistant !II - Ambulatory Float Pool - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
- University of Southern California
-
Los Angeles, CA
- As a Medical Assistant III, the incumbent will be responsible for performing complex and/or specialized patient-oriented...
- 5/26/2024 12:00:00 AM
GAO Undergraduate Financial Auditor Intern
- Government Accountability Office
-
Los Angeles, CA
- Summary The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for Congress. W...
- 5/26/2024 12:00:00 AM
Patient Care Coordinator
- UNIVERSITY MUSLIM MEDICAL ASSOCIATION, Inc.
-
Los Angeles, CA
- Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organization...
- 5/26/2024 12:00:00 AM
Income Estimation for Credit and Collections Supervisor jobs
$68,867 to $96,081