Greetings from IT Engagements…!
IT Engagements is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with our premium clients.
Role: Credit and Collections Analyst
Location: Ridgefield Park, NJ
Duration: 6 Months (possible extension)
Responsible for handling financial activities for selected Consumer Electronics partners and establishing best practices to ensure full of Disputes with a focus on customer satisfaction through process improvements
and effective relationships with our business partners.
Role and Responsibilities
- Manage current ATB (Aged Trial Balance), all transactions for assigned account
- Analyze accounts, attention to quality and accuracy is of paramount importance in this role Dispute Resolution
- Conduct reconciliations; identify and investigate problems within the process and system and provide solutions to resolve the issues
- Work with appropriate departments to ensure credits are issued for valid customer chargebacks
- Reconcile and resolve credit balances and request refunds if necessary
- Advise sales force of outstanding chargeback issues. Alert them of issues and enlist support for the resolution of disputes
- Partner with Logistic partner, America Logistics (SALs), to ensure POD issues to resolve outstanding CB and past due invoice issues
- Partner with sales team and sales executives on problem issues to ensure timely resolution Operational/Functional Review
- System updates- including but not limited to proper coding for clearing and matching of chargebacks and credits in SAP
- Maintains accurate customer information in a system according to company procedures
- Process and submit all clearings prior to monthly closing
- Effectively manage client relationships
- Customer Meetings via Phone and in person
- Relationship building (internal & external)
- Prepares and communicates various weekly, monthly, and quarterly financial reports to management. Various Ad Hoc Reporting & Analysis
- Ability and willingness to jump into projects and workloads as needed
Skills and Qualifications
- Bachelor’s degree in Accounting or Finance preferred
- 3-5 years of professional experience in like industry
- Strong customer service skills
- Solid analytical and problem-solving skills
- Ability to identify discrepancies and inconsistencies
- Eye for detail attention to quality and accuracy are of paramount importance in this role
- Diplomacy and ability to deal with difficult situations
- Solid Microsoft Office skills (Word & Excel) V-lookup and Pivot tables (Macros a )
- Oral & Written Communication Skills
- Professionalism
- Attitude towards work and timeliness in completing daily tasks
- Sense of urgency to get it done required Relationship Management
- Ability to multi-task in a fast-paced environment
Thanks and Regards,
Shiva Raj
Sr Recruiter
IT Engagements, Inc.
Job Types: Full-time, Contract
Pay: $25.00 - $30.33 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft Excel: 3 years (Required)
- Ad Hoc Reporting: 3 years (Required)
- Credit Collections: 3 years (Required)
- Finance or Accounting: 3 years (Required)
Work Location: In person